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Ken Garff Honda Riverdale - Service Center

Ogden, UT

4.7
2,874 Reviews
Call Service Center (801) 337-7130

2,874 Reviews of Ken Garff Honda Riverdale - Service Center

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April 17, 2023

Lacks communication with each other. Couldn’t even find my profile every single time I went. Didn’t even solve my issue. When I stated my issues they kept forgetting & would call me & as More

by VRODRIGUEZ7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barry
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Apr 20, 2023 -

Ken Garff Honda Riverdale responded

Hello, Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with disorganization at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Thank you. Joey Burns, General Manager joeyb@kengarff.com

April 17, 2023

Great job as usual kept me updated on the status of the repair and made the repairs in s timely manner. Will definitely use them for future repairs. More

by Golfman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 17, 2023

Any interaction I have with Ken Garff Honda is always a pleasant & easy one. The employee's are quick, attentive & polite. I HIGHLY recommend the Ken Garff group as a whole. More

by SBHurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Gum
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April 16, 2023

My car was not put back together probably. Battery on other car not checked probably More

by ALYSIAWOLFE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will not rate people personally
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Apr 20, 2023 -

Ken Garff Honda Riverdale responded

Hello Alysia, Thank you for your review. It’s important to us that every customer has a positive experience at our dealership, so we’d like to hear more about your experience so that we can work toward our goal of continual improvement. Please feel free to reach out to us at the contact information listed below so that we can look further into this. Thank you! Joey Burns, General Manager joeyb@kengarff.com

May 12, 2023 -

ALYSIAWOLFE5 responded

Had both mine and my husbands car serviced. The cover on the bottom of my car was not put back on properly and was dragging on the ground. Had to take time off work to take the car back in. Not long after I noticed the problem was still not properly fixed. Cover is dragging again. They told my husband that his battery and brakes were good. A week later he got a engine light. He went to auto zone to have the code read. They said it was his brakes. When they tried to start the car it would not start. Turns out the battery was shot and had to be replaced. When he checked the brakes he found that they had broken the sensor while doing the service

April 16, 2023

They keep me informed during my visits. They make recommendations without any pressure. They give a good value. More

by snellg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 16, 2023

I took my Ridgeline in for a recall/computer software update and the process only took one hour as promised when I made the appointment.. More

by Bob
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 16, 2023

Ken Garff Honda is a well oiled machine on providing prompt, friendly service and finding the root of the issue. My fluid leaks were correctly quickly. More

by JCOTE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 16, 2023

I'm pleased to say this dealership is very good and honest at everything they do. I highly recommend them. They have a great staff. More

by Hobbs The Beast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dino Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 10, 2023

We really like the salesman we bought the car from. It has been in their service department more than at our house. Luckily we bought the extended warranty as well. Even though we shouldn't have to pay More

by ianben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Caldwell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 07, 2023

You are the best thank you. For tacked car of my car as I say thank you More

by jvillaneda53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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