Ken Garff Honda Riverdale - Service Center

It took 2 HOURS for an oil change. Had an appointment for 8:30am, my car was checked in by service advisor at 8:27am, my car was still sitting in line at 10:00am and "completed" at 10: Had an appointment for 8:30am, my car was checked in by service advisor at 8:27am, my car was still sitting in line at 10:00am and "completed" at 10:30am. What is the point of having appointments for the most basic of services if your car will be sitting there for over an hour? Was not only angry customer, another lady had an appointment at 8:15am for oil change and was still waiting when my car was done. When wrapping up paperwork, the service advisor also did not mention anything about receiving a survey this time around like they always have done in the past, wonder why?? Maybe knowing that wait times are completely ridiculous. Will take my business elsewhere in the future as your time and money does not matter to Ken Garff Honda Riverdale! More

My brake repair was handled in a friendly, prompt, professional way. I've recently driven to Dallas and my brakes are great now. professional way. I've recently driven to Dallas and my brakes are great now. More

Great service, friendly and professional. They explained what would be done. Very easy to work with and get appointments They explained what would be done. Very easy to work with and get appointments More

So far my experiences with Honda Riverdale have been great. Easy to communicate with and always upfront about the pricing. Rates aren't bad for regular maintenance repairs and the service is usually qui great. Easy to communicate with and always upfront about the pricing. Rates aren't bad for regular maintenance repairs and the service is usually quick, considering all the part "shortages". I hope they continue providing such excellent service to everyone, the employees always seem happy and you can joke around with them. More

Good service. Always buy honda. Dependable. Use coupons. Apply discounts. Comfortable waiting areas. Thank you. Always buy honda. Dependable. Use coupons. Apply discounts. Comfortable waiting areas. Thank you. More

Wonderful dealership who is always willing to go the extra mile to make sure their customers are happy! extra mile to make sure their customers are happy! More

They are good to keep you informed on what they are doing. They are nice to work with. It sometimes takes longer than I expected but I am sure that is because they are so busy. doing. They are nice to work with. It sometimes takes longer than I expected but I am sure that is because they are so busy. More

Service people shouldn’t be up selling services and I witness it every time. Especially with women. When they say an hour it should be an hour. Never reset TPMS after rotating tires. witness it every time. Especially with women. When they say an hour it should be an hour. Never reset TPMS after rotating tires. More

Always curteous, professional, and helpful in addressing vehicle concerns. Great communication and willingness to resolve issues. Recent experience has me applauding the expertise of the Techs/Mechanics who vehicle concerns. Great communication and willingness to resolve issues. Recent experience has me applauding the expertise of the Techs/Mechanics who worked on my Armada. More

I received excellent customer service at Ken Garff in Riverdale. I would recommend them to anyone! They were very professional, kind, competent, and went above kept me in the loop regarding how the servi Riverdale. I would recommend them to anyone! They were very professional, kind, competent, and went above kept me in the loop regarding how the service on my car was going. I was able to get a shuttle to and from work, received current text messages on how the service of my car was going, and Collin (service dept.) and Frank treated me with the upmost respect! I will go back again for sure! More