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Key Chevrolet

Middletown, CT

4.3
429 Reviews
Key Chevrolet in Middletown wants to personally thank you for visiting Key Chevrolet, for your nicer, newer car. Key Chevrolet pledges to provide solutions and work hard to provide our customers exactly what they need at a price they can afford. Our staff is specifically educated to be solution providers, not salespeople, and you'll find friendly, respectful folks here ready to listen to your needs and provide the solutions to make your life easier. And once you have your nicer, newer car, we pledge to help keep your vehicle safe and fun to drive for as long as you want to drive that car. If you ever need anything at all, please don't hesitate to write to us at wecare@keycars.com.
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660 S Main St

Middletown, CT

06457

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Showing 429 reviews

November 10, 2022

Had to get wifes Tahoe looked at so i tooknit to Key. Brett in service made the visit easy and got me in and out in no time. He really makes you the priority even when the place gets busy. Trust the se More

by Dmarsh34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
Nov 10, 2022 -

Key Chevrolet responded

Dear Dmarsh34, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

October 11, 2022

Always the best service from Stanley at Key Chevrolet from the time we walk in, until the time we drive out with our new vehicle. More

by rmasnato
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Statkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Key Chevrolet responded

Dear Rmasnato, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

September 01, 2022

Had a great truck buying experience at key Chevrolet thanks to Stanley! Hassle free not pushy at all and very friendly would recommend to others. Thanks again Stanley an Key Chevrolet. More

by Kappearson86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Statkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Key Chevrolet responded

Dear Kappearson86, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

August 22, 2022

Buyers Beware ! ! Do not buy from here , they have no clue what there doing. I purchased a truck on July 31st and it’s been 22 days and they still have not registere More

by Bill H
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stanley Statkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brion Geter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rami Abou Al Laban, Lizmarie Bonilla
Aug 26, 2022 -

Key Chevrolet responded

Dear Bill H, Thank you for posting a review, and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please contact us at wecare@keycars.com or call our team at 203-443-5400 Ext 346? We’ll work with you to resolve any issues as quickly as possible.

Aug 27, 2022 -

Bill H responded

It is not worth calling or emailing your customer service. No one gets back to you after the first phone call. You really need you evaluate your team and teach them how to follow up with the customer. Even the GM never handled the issue in a timely manner. 27 days to just transfer plates is ridiculous. Don’t need a response back , I will never buy from you again or refer anyone.

August 10, 2022

Stan was great to work with. Very knowledgeable and personable. Made the car buying process very easy and stress free! Was a pleasure doing business with Stan and Key Chevrolet. More

by silvasue57
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Statkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Key Chevrolet responded

Dear Silvasue57, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

August 08, 2022

I just bought a pre owned vehicle from Key Chevrolet. The front grill was cracked had to be replaced. Stan, our salesman setup the appointment. I brought the vehicle in for that service. Josh, the mech More

by billt0417
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley Statkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
Aug 11, 2022 -

Key Chevrolet responded

Dear Billt0417, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

July 12, 2022

We scheduled a test drive for a used car listed on the Key Chevrolet in Middletown's Web Site. Once there, Stanley greeted us with a friendly smile, recorded some info from us and set us on our test drive More

by alldozer5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Statkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alysia McIntyre
Jul 15, 2022 -

Key Chevrolet responded

Dear Alldozer5, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

July 02, 2022

You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on y More

by Steve green
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Statkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Laporte
Jul 07, 2022 -

Key Chevrolet responded

Dear Steve Green, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

June 28, 2022

Redemption - From June 9th Post - Leadership Does Truly Care and Stand Behind the Key Chevrolet Brand Brion Geter was excellent - he listened - he cared - he communicated - and he got things done right! More

by kmvaughan
Recommend Dealer
Yes
Employees Worked With
Brion Geter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan St. Martin - 5 Star, Alysia McIntyre, Christopher Keefe
Jul 01, 2022 -

Key Chevrolet responded

Dear Kenneth, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

June 27, 2022

Very pleased with the customer service at Key Chev, especially our salesman Cal. Always very helpful when we reach out for anything. Great staff. Thank you More

by Lynnbaryla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cal
Jul 01, 2022 -

Key Chevrolet responded

Dear Lynnbaryla, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

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