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Key Hyundai of Salem

Salem, NH

Overview
Employees
Reviews
Vehicles
4.4
919 Reviews
At Key Hyundai of Salem, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. In short, we're committed to delivering you a purchase experience that exceeds your every expectation. From our 3-Day Exchange policy to our Price Guarantee, we want to ensure a lifelong relationship with the Key Auto Group.
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470 South Broadway

Salem, NH

03079

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Showing 919 reviews

January 16, 2024

Great dealership with very friendly people, would highly recommend going here for help with your Hyundai. More

by marissawonson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Graveline
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Jan 17, 2024 -

Key Hyundai of Salem responded

Thanks for the great review. We appreciate your feedback and support. Please keep in touch and safe travels!

January 16, 2024

Efficient quick and very accommodating very helpful respectful and professional best dealership I have been to More

by ghewitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Tarbox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kravitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Case, Sara Graveline
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Jan 17, 2024 -

Key Hyundai of Salem responded

We’re happy to hear about your experience. Thanks for sharing and leaving us a great review. We appreciate your feedback and support. Keep in touch and safe travels!

January 16, 2024

Went in just looking before my lease was up and test drove vehicles and went home with a new car. Very professional and easy to work with More

by coachcrazed14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nancy Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Flowers
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Jan 17, 2024 -

Key Hyundai of Salem responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Key Hyundai of Salem! Your friends at Key Hyundai of Salem The Key Difference

January 16, 2024

Service fast end efficiency is amazing. That’s why I keep on going there. Keep up the great work. More

by MARTINEZBASF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Graveline
Report | Print
Jan 17, 2024 -

Key Hyundai of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Your friends at Key Hyundai of Salem The Key Difference

January 16, 2024

The service area and waiting room are clean and well maintained. My car was ready ahead of schedule. More

by streetsgt160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Marrero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Key Hyundai of Salem responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Your friends at Key Hyundai of Salem The Key Difference

January 16, 2024

Very friendly and professional. exceeded my expectations. Process was smooth and efficient. No high pressure More

by Ron.Pritts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Key Hyundai of Salem responded

Thank you so much for your excellent review, Ron! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Key Hyundai of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Your friends at Key Hyundai of Salem Proud member of the Key Auto Group

January 16, 2024

The ISG system (Idle/Stop/Go) is not working and the say they cannot fix it. More

by donald.a.carlson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Marrero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Key Hyundai of Salem responded

We're sorry to hear about your experience, Donald, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Your friends at Key Hyundai of Salem

Jan 17, 2024 -

Key Hyundai of Salem responded

We're sorry to hear about your experience, Donald, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Your friends at Key Hyundai of Salem

Feb 09, 2024 -

donald.a.carlson responded

I am in FL until mid April. I do want to continue the conversation and will comtact you on my return to Salem. Do

January 16, 2024

The vehicle I purchased was advertised As Certified Pre-Owned, but clearly was not ready to leave the lot. The sales department attempted to resolve the issues but was unable to completely solve the pr More

by jde926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nancy Vega
4.0
This rating includes all reviews, with more weight given to recent reviews.
Franklin Colon Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Gagne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Flowers
Report | Print
Jan 17, 2024 -

Key Hyundai of Salem responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Your friends at Key Hyundai of Salem

January 16, 2024

Fast and efficient curtious and friendly treated like part of family took care of my oil change More

by supie41564
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James St. Brice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nasaih Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kravitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Acosta, Jeremy Case, Sara Graveline
Report | Print
Jan 17, 2024 -

Key Hyundai of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Your friends at Key Hyundai of Salem

January 16, 2024

Worst experience I have ever had getting my car oil change. They changed cabin filter when it didn't need to be done. Then didn't put the cover back on. Manager is not a pleasant person. More

by Cindy Murray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franklin Colon Jr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Gagne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Marrero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Tarbox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kravitz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Flowers, Jeremy Case
Report | Print
Jan 17, 2024 -

Key Hyundai of Salem responded

Thank you for bringing this to our attention, Cindy, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Your friends at Key Hyundai of Salem

Jan 17, 2024 -

Key Hyundai of Salem responded

Thank you for bringing this to our attention, Cindy, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Your friends at Key Hyundai of Salem

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