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Key Hyundai of Salem
Salem, NH
890 Reviews
At Key Hyundai of Salem, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. In short, we're committed to delivering you a purchase experience that exceeds your every expectation. From our 3-Day Exchange policy, free New Hampshire State Inspections, to our Price Guarantee, we want to ensure a lifelong relationship with the Key Auto Group.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 890 reviews
Verified Customer
November 20, 2023
I went to the dealership for a routine oil change. When I paid my bill, I asked if my wind shield wiper fluid was filled up, because the invoice said "all fluids checked and topped off". They said yes When I paid my bill, I asked if my wind shield wiper fluid was filled up, because the invoice said "all fluids checked and topped off". They said yes. But it was not!! When I got home I took pictures of my engine's tank to show it was not done. I called the dealer immediately and asked for the service manager. I talked with an associate and 2 weeks later, no one has called me back! How can I trust that the oil was even changed after they lied about the fluid fill up?? Nobody has called me back to discuss my complaints. Terrible customer service! More
by E
Employees Worked With
November 20, 2023
Awesome experience with Raffy and Greg. They were great to work with and would highlight recommend each of them. The only downside we experienced during the buying process was outside of th They were great to work with and would highlight recommend each of them. The only downside we experienced during the buying process was outside of these folks control. It is surrounding is the difficulty and lack of clarity for our qualifying for the Hyundai Loyalty incentives after having turned in a Hyundai lease, owning another Hyundai and now purchasing a new Hyundai. Recognizing these facts, it seems very clear that we’re loyal to the Hyundai brand, but still we didn’t qualify for exactly what we are proving to be: Hyundai loyal. This led to an inability for us to qualify for a $1500 incentive that we should have received. Instead, we negotiated and received weather tech floor mats, which are awesome, but we’re still missing out on over $1k in savings that we should have realized with our purchase of a $50k+ purchase of a 2024 Palisade. You need to reward your loyal customers to retain them!! More
by LEVYMJESSICA
November 19, 2023
My Husband & I Just worked with Nas a bit with Franklin FANTASTIC EXPERIENCE THANK YOU! FANTASTIC EXPERIENCE THANK YOU! More
by Wendy & Brian McHugh
November 18, 2023
The dealership was great and easy to work with. The car buyung experience was very smooth. The car buyung experience was very smooth. More
by emily.su.718
November 17, 2023
Very good attention, service drive, very helpfull, timing was good, the process easy post sales service also good was good, the process easy post sales service also good More
by pedro.guerrero
Employees Worked With
November 17, 2023
Reliable, Nice location, nice and kind people, good work, finish their work in good time finish their work in good time More
by DR848453
November 16, 2023
Car was advertised online and on window sticker as having run-flat tires; this came up when discussing the fact that the car does not have dedicated space for a spare tire. I realized later that the car was run-flat tires; this came up when discussing the fact that the car does not have dedicated space for a spare tire. I realized later that the car was in fact NOT equipped with run-flat tires. Their service dept confirmed that regular all-season tires (not run flat) were put on the vehicle in preparation for sale. In spite of repeated attempts to discuss a solution with Armando, the dealership has not been willing to engage in order to solve this issue. The differences between regular and run flat tires -- in terms of both price and safety implications -- are not insignificant. Profoundly discouraging, misleading, dishonest. More
by ht.np
Employees Worked With
Armando Rodriguez
November 15, 2023
Because they do very good job, in timely manner, well done job and very consider done job and very consider More
by Gomezalba01
November 11, 2023
Good customer service. Christian gave me many options and explained everything very clear for me to understand and choose the best option. Christian gave me many options and explained everything very clear for me to understand and choose the best option. More
by Glendimar De La Cruz
Employees Worked With
Other Employees :
David Flowers
