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Key Hyundai of Salem

Salem, NH

Overview
Employees
Reviews
Vehicles
4.5
856 Reviews
At Key Hyundai of Salem, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. In short, we're committed to delivering you a purchase experience that exceeds your every expectation. From our 3-Day Exchange policy, free New Hampshire State Inspections, to our Price Guarantee, we want to ensure a lifelong relationship with the Key Auto Group.
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470 South Broadway

Salem, NH

03079

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Showing 856 reviews

August 27, 2023

Very friendly, helpful, and courteous. Very knowledgeable about the vehicles. Followed up in a timely manner. More

by Charlotte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafaelito Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franklin Colon Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Dupras
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2023 -

Key Hyundai of Salem responded

Hi Charlotte, We're pleased to hear you had a great experience with the team here at Key Hyundai of Salem. We aim to deliver great service at a great price. Your feedback and support are important to us and we appreciate you taking the time to leave us such a wonderful review. Please keep in touch and safe travels!

Helpful
August 26, 2023

Christian Rodriguez And Greg We're fantastic and address all my needs on purchasing. My 2017 Honda Civic cope. More

by p.maguder
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gregg Georgoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Gagne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
August 25, 2023

Left a wire disconnected. Left a tool in engine compartment. Did not respond to feedback on this. Twice failed to correctly diagnose a broken strut mount. With an appointment, More

by tgpublic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know any
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Aug 26, 2023 -

Key Hyundai of Salem responded

We're disappointed to hear that you had a less than perfect experience with our team. We pride ourselves on transparency and exceeding expectations, but it looks like we missed the mark this time around. We would greatly appreciate an opportunity to make this right restore your faith in our dealership. Please give our mgmt. team a call at 603-841-3099 to discuss a solution at your earliest convenience. Thank you, Key Hyundai of Salem

Helpful
August 24, 2023

Today was the first time I went to the service department. Very clean, people friendly, waiting area clean, coffee provided -fast service. I was very pleased. More

by micheledickeson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the woman's name in the service dept. She was great though.
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Helpful
August 23, 2023

It took them a day but they did a wonderful job. , and made an old lady happy More

by pattyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Gagne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kravitz
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
August 22, 2023

My car was brought in because it showed a P200A code. I had to pay a $185 diagnostic fee and they wanted $435 to replace a $16 part. I asked for estimate and scope of work and I was provided “$16.36 pa More

by Michelle
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AJ Gagne
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany
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Aug 22, 2023 -

Key Hyundai of Salem responded

Hi Michelle, we appreciate your feedback and are sorry to see we received a 3-star review as our goal is to have every customer leave with a 5-star experience. While the parts may have been significantly less in comparison to the total bill, it's worth mentioning that the labor and tools associated with performing what may appear to be an easy repair, can be quite intensive and require a skilled technician's time and knowledge. This is to ensure the repairs are done properly and have your vehicle back on the road, safe and operating optimally. We'd greatly appreciate the opportunity to review the quote in more detail to make sure you see value in what you're paying for. Please contact our mgmt. team at 603-841-3099 or feel free to stop by in person so we can further explain in more detail. Thanks for your feedback and we look forward to hearing back from you soon!

Aug 22, 2023 -

Michelle responded

It wasn’t so much the cost, it was the fact I asked for a scope of work and I wasn’t sent any of the information requested. I wanted to know the exact issue and what needed to be done to see if this is a common issue with Hyundai or normal wear and tear. After requesting this several times I opted to bring my car elsewhere only to find out there was no issue at all. I also requested a picture of the broken part from your service dept and was told “it’s not exactly broken” could just be bent. Let’s try explaining details to customers before telling them they owe so much money

Helpful
August 22, 2023

Dealerships been outstanding . Helpful in every way I will highly recommend for the future for my friends and family More

by scot k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafaelito Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Georgoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Tarbox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kravitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Dupras
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2023 -

Key Hyundai of Salem responded

Thanks for sharing your experience! We're happy to hear our team was able to be so helpful during your visit. Please stay in touch and safe travels!

Helpful
August 21, 2023

Great people to work with customer service is outstanding. I’m a repeat customer. Will be back again More

by tinabates1018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James St. Brice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Dupras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Flowers
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Aug 22, 2023 -

Key Hyundai of Salem responded

Thank you so much for your repeat business. It's customers like you who motivate and remind us why we do what we do! We appreciate your feedback and support. Please keep in touch and safe travels!

Helpful
August 21, 2023

They are very friendly and provide a good experience. I would recommend their service department to anyone! More

by Rguite58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Gagne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2023 -

Key Hyundai of Salem responded

Thank you for taking the time to share your positive experience with our team. Please let us know what we can do to get a 5-star review next time around. We appreciate your feedback and support!

Helpful 1
August 21, 2023

Service was provided for a recall. Service was completed while I waited and was on time. Service team was professional and polite. More

by DEKSOOZIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Tarbox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kravitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2023 -

Key Hyundai of Salem responded

We're happy to hear we got you back on the road quickly and you had a great experience. Thank you for your feedback and support, we greatly appreciate it. Please keep in touch and safe travels!

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