Kia AutoSport Columbus - Service Center

good experience no other concerns, I dont have any concerns at this time. dont like having to told to write 15 words! concerns at this time. dont like having to told to write 15 words! More

Always professional friendly services each visit. I always tell others “I want to see you in a Kia” I always tell others “I want to see you in a Kia” More

Everybody was so helpful with my car today. Customer service has definitely improved over the last year Customer service has definitely improved over the last year More

Service department is very helpful, quality information. ESPECIALLY,Brenda very professional, and knowledgeable about services. information. ESPECIALLY,Brenda very professional, and knowledgeable about services. More

From the person that greeted me to drop my car off, to interactions with Brenda, to the assistance in picking my vehicle up, it was a very pleasant experience all around. interactions with Brenda, to the assistance in picking my vehicle up, it was a very pleasant experience all around. More

Purchased new cars from dealership. The experience for this repair service was awful. Got a call that my tires needed replacing and they could provide a new set for XXXX dollars. When I The experience for this repair service was awful. Got a call that my tires needed replacing and they could provide a new set for XXXX dollars. When I mentioned that one reason that we bought the car was for "tires for life" the salesman paused and said he would need to check and get back to me. So, every detail about this car is supposed to be recorded but the service person calling didn't have enough knowledge to see that "selling me a new set of tires" was totally zero customer service. Then, on the return call I was asked about getting some services like replacing my brake fluid for a special price. When I came to pick up the car, the service manager asked me how was my service and I told him not good. He said, I hate to hear that but NEVER followed up with me to find out what went wrong or why I was not pleased. (Don't ask me about how my service was when you don't have the courtesy or professionalism to find out what happened). We have purchased 2 brand new cars from KIA Autosport. We love the products. But someone better get a handle on having quality customer service before we buy another new car from there. More

Went for routine maintenance last Saturday. The advisory Marcus was very helpful and nice. The only issue I have is still something either left behind by the technician or left off. This time t The advisory Marcus was very helpful and nice. The only issue I have is still something either left behind by the technician or left off. This time the technician forgot to put a screw back after doing the anti theft update. Driving around nearly all day only to discover getting home there’s a screw on my front seat. I understand mistakes happen, but the technician doesn’t own up to the mistake at all before the customer leaving is unacceptable. I don’t if has been addressed or if it has no one cares. More

I’m a little confused about the tires for life program. They had my car ready quicker than anticipated and never had any issues with that. I waited but they had strong WiFi which enabled me to take my coll They had my car ready quicker than anticipated and never had any issues with that. I waited but they had strong WiFi which enabled me to take my college class online. More