Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Kia Autosport of Pensacola - Service Center
Pensacola, FL
70 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
70 Reviews of Kia Autosport of Pensacola - Service Center
Sort by
May 28, 2023
Tessa and her service department are truly superb. She goes the extra mile to make you feel welcome and to get the job done right. Top notch lady. I will return. She goes the extra mile to make you feel welcome and to get the job done right. Top notch lady. I will return. More
by Spider Nyland
Helpful May 05, 2023
I went to the service center for a oil senser leak. . I already had the main oil barring go out of my used 2017 KIA. My extended warranty co Rt 66 said the oil sending unit had an extended warranty put . I already had the main oil barring go out of my used 2017 KIA. My extended warranty co Rt 66 said the oil sending unit had an extended warranty put on it new for 150,000..miles..So I go to KIA services dept.. They changed the oil and tell me they are doing a oil sending unit test.. Bring the car back in 1000 miles.. Do not check the oil..(Mind you it has a bad leak). So about 200 miles my lifters are pecking and not much power.. I go straight to KIA.. I tell them.. They have to check it..I don't want to ruin my motor.. She goes out and tells me they did not put a seal on the oil cap ,so they weren't doing a test.. I hand her my bill..I had saved and I have the sticker in the window too. To bring it back in 1000 miles.. She said yeah its low on oil..about 1 1/2 QTS...Try 3 1/2 QTS low. My car was super hot.. So If I, being a woman did not know to pay attention to my car.. I would have burnt my motor up.. She said it not under warranty.. So now I'm waiting for Rt 66 insurance to let me know what to do next.. This KIA service dept did not seemed interested in the fact I was told to bring it back and they were doing a test..SYNTH was the name on my window sticker..My question how did this order to return and not check my oil get screwed up so bad.. The service dept acted like I was nuts.. But I have paperwork telling me come back in a 1000 miles.. Totally Mad More
by cindylware56
Employees Worked With
SYNTH
March 21, 2023
Great dealership with wonderful people to work with. Always enjoy the people and the environment Always enjoy the people and the environment More
by bassbandit62
Employees Worked With
February 05, 2023
Kerri was very professional and courteous. Excellent customer service. Kept me informed throughout the process. Excellent customer service. Kept me informed throughout the process. More
by Joe
January 24, 2023
Excellent customer relations and support! !! Kerri was attentive to our needs and very professional in her manner. She quickly attended to the recall issue we had and scheduled the vehicle i !! Kerri was attentive to our needs and very professional in her manner. She quickly attended to the recall issue we had and scheduled the vehicle immediately for service. Kerrie promptly called us when the work was complete and said we could pick up our KIA. WOW, she called us within about three hours. Not only was the work done, and done correctly, our KIA was washed and cleaned to a showroom shine! Our thanks to Kerrie and a great service department. More
by rh9569
January 13, 2023
Was from out of town and had to take my car in due to a serious engine issue. The Team was very nice and accommodating. Car was diagnosed and engine replaced in 2 weeks. They even held the car for me unti serious engine issue. The Team was very nice and accommodating. Car was diagnosed and engine replaced in 2 weeks. They even held the car for me until I could make arrangements to get back down and pick it up. Tessa was very helpful. More
by Bryan
Employees Worked With
Tessa
December 28, 2022
The techs are pretty good. i will never buy another kia..bad motor on recall but want honor it till the motor locks up..burns oil like water falls.. i will never buy another kia..bad motor on recall but want honor it till the motor locks up..burns oil like water falls.. More
by Donna
Employees Worked With
November 15, 2022
I am. sitting in the service center furious at how I was treated today. When I bought my bread new Kia Niro, I was told rhat if I had all my oil changes an sitting in the service center furious at how I was treated today. When I bought my bread new Kia Niro, I was told rhat if I had all my oil changes and tire rotations at Kia I would get new tires when these wore out. I did this religiously every 5K miles. Now that they need replacing I am being told rhat I had to do aligents and a lot of other things that they never told me about nor mentioned every time I came in to have service done. Do not trust or believe anything this dealer says. I had a gut feeling gnthat they wouldn't hold their end of the deal, and I was right. More
by DJ Tomchay
Employees Worked With
November 03, 2022
Poor communication and customer service. Wasted my time , only to find out they were going to charge me for what was said to be a “free” service. Very poor service advisors . I hope I don’t Wasted my time , only to find out they were going to charge me for what was said to be a “free” service. Very poor service advisors . I hope I don’t have to go back there again. More
by james7272002
