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Kia of Abilene

Abilene, TX

4.0
191 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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4702 Southwest Drive

Abilene, TX

79606

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Showing 191 reviews

March 06, 2024

Bought a used vehicle from them, was told they would fix a dent in hood when I brought vehicle in to b fixed they said they wouldn't fix it because it didn't get wrote down. Sales person I used even remembe More

by Bobbette64dh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
RYAN SZURA
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Saltus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lamonica
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
October 21, 2023

I am very happy with the wonderful customer service Justin provided in the service dept. He's very courteous, patient, knowledgeable, and did a great job explaining and answering my questions. The serv More

by tr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin,Andre
Oct 23, 2023 -

Kia of Abilene responded

Thank you for the review on your experience! Please let us know if there is anything else that we can assist you with.

October 13, 2023

Want to thank the service department especially JUSTIN for going above and beyond to help me entire service team was very professional , courtesy is always a plus ! They definitely deserve 5 stars - Cynth More

by Cindy lawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RYAN SZURA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Saltus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lamonica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Oct 16, 2023 -

Kia of Abilene responded

Thank you for the review! Please let us know if there is anything else that our team can help you with.

July 25, 2023

I will never try to buy a car from this dealership again. I found a car online. Had multiple conversations with a salesperson about the price and when it came to purchase the car, the dealership then added More

by ccurran1229
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Robert Saltus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Kia of Abilene responded

We are sorry to hear that your experience was not 5 star worthy. Please reach out to our team to address any concerns.

November 30, 2022

This dealership is terrible, we had everything ready for a car, had all paperwork sent, and already had the car on our insurance, and they sold the car to someone else. who does that, terrible people terrib More

by serenityescamilla
Recommend Dealer
No
Employees Worked With
Robert Saltus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2022 -

Kia of Abilene responded

We are sorry to hear that you are unsatisfied with your experience. Our team showed multiple vehicles to you. However, we were unable to get a vehicle from Amarillo that you were looking at. We did find a Kia Sportage for you in our inventory. We worked on getting all financing prepared but did not receive any communication back regarding the deal. After waiting we moved on to sell the vehicle to another customer. Please reach out to us to discuss any concerns.

August 01, 2022

Watch out when buying the Kia K5, it has lots of issues. It's a known issue but they won't fix it for free. I have a car with a $5000 bill for the wire harness and as of now I am making payments on a car th More

by tommlaka
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NONE
Aug 09, 2022 -

Kia of Abilene responded

We are sorry to hear about your concerns regarding your vehicle. Please reach out to us and ask for our Service Manager to discuss.

July 29, 2022

I would like to very much thank the folks at KIA of Abilene and Matthew Warren and Robert Martinez specifically for their wonderful service and assistance with a recent purchase. My daughter was in an More

by tx50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Warren, Robert Martinez
Jul 29, 2022 -

Kia of Abilene responded

Thank you so much for the review!

April 18, 2022

We looked at sportage. Really like it but there were none in stock the color we wanted. We will be back to buy a vehicle from John. More

by rscasey16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dyer
Apr 18, 2022 -

Kia of Abilene responded

We apologize for the inconvenience and thank you for the review.

April 15, 2022

This is the 2nd car we have bought from Kia of Abilene. We have had great experiences both times and will be back when we are ready to upgrade the one we just bought. More

by Cramerclan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Jackson ( 5 stars)
Apr 18, 2022 -

Kia of Abilene responded

Thank you for the review! We are so glad that our team could help you.

April 10, 2022

fast service on a saturday morning. thanks for getting me back on the road. excellent More

by mtrianta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Saltus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Kia of Abilene responded

Thank you for the review!

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