Kia of Port Charlotte

Sales rep Ted Castillo was amazing. General manager Alex was extremely unprofessional and the reason I hesitate to recommend anyone. The other sales manager and Zack in Finance were a General manager Alex was extremely unprofessional and the reason I hesitate to recommend anyone. The other sales manager and Zack in Finance were a pleasure to work with. I did reach out to Morgan Auto group regarding our issue, received a quick response that it would be looked into, but no follow up since our initial call, which was discouraging. More

My experience was wonderful, everyone was so Patient when I couldn’t make up my mind about what car I wanted to purchase. They were all very helpful. when I couldn’t make up my mind about what car I wanted to purchase. They were all very helpful. More

All the employees we met were friendly. We feel we got a good deal on our car purchase.Dealership is real clean inside and bathrooms were immaculate. We feel we got a good deal on our car purchase.Dealership is real clean inside and bathrooms were immaculate. More

Dealing with this dealership, especially when something was legally owed to me with absolutely zero response or acknowledging should be both embarrassing for this dealership as well as embarrassing for the was legally owed to me with absolutely zero response or acknowledging should be both embarrassing for this dealership as well as embarrassing for the corporate office. More

Sat for hours. Took 2 weeks to get the car. Still waiting for registration which we were supposed have 4 days ago Took 2 weeks to get the car. Still waiting for registration which we were supposed have 4 days ago More

Shady sales tactics, vehicle list price online was increased when you go in to make a deal. They give you an estimated value of your trade, but when you go in, they won’t even come near that price and increased when you go in to make a deal. They give you an estimated value of your trade, but when you go in, they won’t even come near that price and low ball More

The dealer was the best one I visited while shopping for my new car. They have a large inventory, good MSRP pricing, and the sales person (Chris) was friendly and helpful. The negatives were overly long per my new car. They have a large inventory, good MSRP pricing, and the sales person (Chris) was friendly and helpful. The negatives were overly long periods of waiting to speak with management and financing people. I also felt that my trade-in was under valued. More

Any bad cliches and stereotypes you can think of for a car dealership? Apply here. False advertising, non-transparent pricing, management that acts friendly but is really condescending underneath that. If car dealership? Apply here. False advertising, non-transparent pricing, management that acts friendly but is really condescending underneath that. If you ask questions they gas light you to make you think that you're asking something ridiculous. They try to change the subject and talk about your personal life instead of discussing the details of your business transaction. Nobody here seems to be particularly educated about the actual cars that they're selling, the features, the benefits of certified pre-owned, the financing process, any of it. It. And you know that you're going to have a bad experience because customer service trickles down from management, and assistant manager Joey P is the rudest and most condescending of all. He uses diversion tactics instead of answering your questions. They intentionally withhold information during the quoting process and say that you'll get the information when you're signing a contract and when the contract information is wrong, they act like it's your fault. Joey admitted that he does the pricing, and I will most likely be reporting my experience to the state authorities. How do you advertise a certified pre-owned vehicle at a certain price, and then when it comes time to buy it, it actually cost thousands more because they say that the certified pre-owned is not included in the advertised price? They act like you're the idiot for not understanding this concept. And when I got upset and angry about it he asked me if I got off on yelling at people. Just completely disrespectful and shady. While at the dealership for hours I did speak with several other people who said they had similar experiences with pricing. That was absolutely not what was advertised. They need to be investigated. We ended up buying the car because my sister really wanted it and we weren't going to let their incompetence and unprofessionalism ruined this opportunity for her to have the car that she wanted. But I absolutely hate that we gave them our business. More

Frank Salamone; was A great sales man and was very helpful in buying and picking out 0ur car. Frank was very knowledgeable and when out of his way to help me on the purchase of our new car. tanks Fran helpful in buying and picking out 0ur car. Frank was very knowledgeable and when out of his way to help me on the purchase of our new car. tanks Frank the Rosario. More

What a wonderful and stress free experience I had here at KIA of Port Charlotte. My salesman, Kyle and the finance guru, Noel were both laid backed and straight forward with their respective job responsibili KIA of Port Charlotte. My salesman, Kyle and the finance guru, Noel were both laid backed and straight forward with their respective job responsibilities and information they presented to me to purchase my new 2025 Sorento. I will definitely return to this dealership and recommend it to anyone seeking to purchase or lease a car. More