Kia of Wilmington

Great Dealership Professional people from the purchase to the delivery,,and all dealings since then,,apprxm 3yrs or so..always there for you,,,Clean nice waiting room Professional people from the purchase to the delivery,,and all dealings since then,,apprxm 3yrs or so..always there for you,,,Clean nice waiting room if you want to wait for your car,,Everyone friendly,respectful and easy to deal with...Never pushy or hurried,,,Would recommend to family and friends,,,which in this day and age is really saying something,,, More

Hidden Fees The deal on the used vehicle looked good until we questioned the fees. Seems they included a $449.00 "document" fee that they forgot to mention and $ The deal on the used vehicle looked good until we questioned the fees. Seems they included a $449.00 "document" fee that they forgot to mention and $699.00 for gap insurance which we did not request. As a senior citizen, I have purchased many vehicles and have never run into a document fee this high. This was just their way to increase the cost of the vehicle, so the deal was not as good as we thought . Plus, the car was dirty when they delivered it. This used to be a quality dealership, but they have gone downhill. Will not return. More

Excellent Custmer Service Everyone was very friendly. John Kaldas and Angie Maddox exceptional. Our first time, but felt like we've done business for years. Clean Facility - Gr Everyone was very friendly. John Kaldas and Angie Maddox exceptional. Our first time, but felt like we've done business for years. Clean Facility - Great Team! More

Very Pleased! Everything! I work in sales, so I know how a sale should be handled from start to finish. Adrienne Lombardo qualified me from the very beginning, aski Everything! I work in sales, so I know how a sale should be handled from start to finish. Adrienne Lombardo qualified me from the very beginning, asking all the questions needed to figure out what direction to lead the sale. She answered all of my questions and sold me the EXACT car I wanted! Your pricing was higher than a previous Kia dealership (Scott of Springfield, Pa.), but I had their offer in writing and your finance dept matched and beat the price. I have already recommended Adrienne and Kia of Wilmington to people I know AND work with. Buying/Leasing a car is USUALLY a painful experience haggling w/ salespeople & management at a dealership. Not once was dealing with Kia of Wilmington an inconvenience or a stressful situation! That is greatly appreciated!! More

Searching to trade to downsize The salesman listened to what I was looking to buy and the parameters of my purchase ie price , age of car, mileage and my driving pattern. He was kn The salesman listened to what I was looking to buy and the parameters of my purchase ie price , age of car, mileage and my driving pattern. He was knowledgeable about the type of car I needed, comparing it to cars available. More

Just wonderful and soo friendly!!! Adrienne has been nothing but so helpful!!!! I dread going in to buy a car but because of my interaction with her i will tell all of my family and fri Adrienne has been nothing but so helpful!!!! I dread going in to buy a car but because of my interaction with her i will tell all of my family and friends to shop with her!!!! More

Excellent, awesome and wonderful These gentlemen George Hallowell, Mike Finegan, and Kris Wiley were excellent. These men are the best. Excellent service and they were quick. They wer These gentlemen George Hallowell, Mike Finegan, and Kris Wiley were excellent. These men are the best. Excellent service and they were quick. They were very polite and I actually had a good time talking with them. EXCELLENT! More

excellent Honesty, making sure all our needs were met. showing us all the ways to get the lease done .Continually updating us how the process was moving forward Honesty, making sure all our needs were met. showing us all the ways to get the lease done .Continually updating us how the process was moving forward More

Great service! Everyone I meet at your dealer is always friendly and wanting to help me in any way. I really appreciate that! Everyone I meet at your dealer is always friendly and wanting to help me in any way. I really appreciate that! More

KIA OF WILMINGTON GOES ABOVE AND BEYOND KIA of WILMINGTON is a "USAA Certified Dealer". They made my car buying experience as easy a possible. I was in and out, driving my new car home in KIA of WILMINGTON is a "USAA Certified Dealer". They made my car buying experience as easy a possible. I was in and out, driving my new car home in an hour. Papers were ready when I walked in. The prices we(USAA, KIA AND MYSELF) discussed before I made the drive to Delaware were promised, and honored at the time of sale. No hidden fees, no HAGGLING they truly are an amazing team! They made me feel valued, important and special. KIA of WILMINGTON and their other lots will be the only place my family will purchase future vehicles from. More