Kia of Wilmington - Service Center

Super service dept Always professional service that I trust. Easy to make appt. Quality work performed. I recommend the service dept to anyone looking for the best se Always professional service that I trust. Easy to make appt. Quality work performed. I recommend the service dept to anyone looking for the best service. More

Great Service - Above n Beyond Outstanding service, I took my car in for regular maintenance, it had just snowed a day or two prior, so my car was dirty. Upon picking up my car, aft Outstanding service, I took my car in for regular maintenance, it had just snowed a day or two prior, so my car was dirty. Upon picking up my car, after a hectic day at work, it was clean! My car was clean, yey! this really made my day. For service that goes above n beyond, go to Kia of Wilmington. More

Kia of WImington was convenient and courteous I am an elderly woman it was nice that they got me in and home and then picked me up when the vehicle was ready I am an elderly woman it was nice that they got me in and home and then picked me up when the vehicle was ready More

The Best Experience at a Car Dealership The service manager are so nice and pleasant, they explain everything that they are going to service on your car and It's done. Most times I would wai The service manager are so nice and pleasant, they explain everything that they are going to service on your car and It's done. Most times I would wait for the car to be service { About an hour } and a few time they gave me a courtesy loaner car if the work took longer { 3 hours to a day } More

Price Service prices are higher than many of the quality non-brand name service centers. I am basically forced to use KIA dealership's service shop because Service prices are higher than many of the quality non-brand name service centers. I am basically forced to use KIA dealership's service shop because I am contracted to the warranty. More

Overall excellent customer service experience efficiency, thoroughness, going above expectation - washed my car, that was truly a welcomed and appreciated surprise...saved me car wash $$... pleas efficiency, thoroughness, going above expectation - washed my car, that was truly a welcomed and appreciated surprise...saved me car wash $$... pleasant staff, appreciate timeliness with pick up request, overall excellent service More

Kia Service Excellent Service by all staff members. Car's oil change, etc., done in a timely fashion. I would recommend this dealership to my friends and anyone Excellent Service by all staff members. Car's oil change, etc., done in a timely fashion. I would recommend this dealership to my friends and anyone asking for my opinion. More

excellence in customer service. Leah delivered service excellence everytime I visit. She makes you feel like she is giving you personal service everytime. It's always a pleasure vi Leah delivered service excellence everytime I visit. She makes you feel like she is giving you personal service everytime. It's always a pleasure visiting Kia of Wilmington when Leah is involved. More

Extremely Bad Service Visit Vehicle went in for power steering leak and seat issue to get checked and estimates. Dealership decided without notifying us to go ahead and start wo Vehicle went in for power steering leak and seat issue to get checked and estimates. Dealership decided without notifying us to go ahead and start working on 2 recall items. Thus unauthorized work and vehicle had to stay another day. Next day given estimates of 1200 for PS and 1500 for seat. Elected not to do either at this time due to lack of funds, but asked if they could get driver seat back up, was stuck reclined. They were able to do this. Picked up car, but wasn't given any service ticket. Noticed engine making noise and wanting to stall out. Complained to dealership salesman since service was closed. Salesman was very understanding and helpful, Larry Price, and recommended leaving the car so the service team could look at it on Saturday. We did this. Next day the vehicle wasn't hardly looked at, told it wasn't anything they did, but need another day to look at it. Total mess now engine idles high and very noisy. Basically, they messed up my vehicle, tried to charge us 1500 for a front seat when they could get the seat back upright, worked on vehicle without permission for the recall items, very poor with notification on any of the days as we had to call them most of the time and here is probably the worst thing they did, I believe. On the slip we received the second time we picked up the vehicle they put that the vehicle was 3 qrts low on oil, which it wasn't when it went in. I checked the oil the next day (dark when got home) and found it extremely overfilled. I changed the oil and estimate it was at least overfilled by 2.5 qrts. My opinion is that this dealerships mechanic intentionally overfilled our vehicle with oil, because of our complaints! More

Great Dealership Professional people from the purchase to the delivery,,and all dealings since then,,apprxm 3yrs or so..always there for you,,,Clean nice waiting room Professional people from the purchase to the delivery,,and all dealings since then,,apprxm 3yrs or so..always there for you,,,Clean nice waiting room if you want to wait for your car,,Everyone friendly,respectful and easy to deal with...Never pushy or hurried,,,Would recommend to family and friends,,,which in this day and age is really saying something,,, More