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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,947 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,947 reviews

August 30, 2022

Great experience. Gus was very knowledgeable. Brian in finance was excellent as well. The showroom was nice and clean. More

by Bulrich07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gus Polos
August 29, 2022

4th time in for this issue, but they only looked at it 2 times (not this time), and the other 2 times resulted in money spent but no resolution of the issue (Auto start / stop unavailable error). It is just More

by AJ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
I didn't recognize any names
Aug 29, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent visit to our service facility. Clearly we failed at meeting, let alone exceeding your expectations. Admittedly, we should have done our jobs better, no excuses. We ask for feedback through many different venues as we are truly looking for and listening to, what our customers have to say when it comes to delivering the type of experience they should expect, and definitely deserve. When we fail in this manner, the entire leadership team becomes engaged and are tasked with determining the root cause of any and every process failure. This is why it is important for me to be able to speak with you and to hopefully gain further insight into your experience. Your comments are shared with the entire team as we collectively work to correct those actions that led to your experience, and then work to prevent the same type of occurrence in the future. I will end by saying that I truly apologize for your experience. I thank you once more for your feedback and look forward to speaking with you soon. Know that I and the entire Klaben team are at your service. Dennis Terlaak Service Manager dterlaak@klaben.com 330-673-3139 x420

August 29, 2022

This was my second time working with Klaben - such a great experience. Friendly and personable staff and overall great customer service. More

by Lacy4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Perrin, John Coco III
August 29, 2022

This is my second car that I’ve bought from Nick, he’s always friendly and welcoming. And got me into the car I wanted without any troubles, thank you so much! More

by CLADD3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Kulich
August 28, 2022

Great experience wish the truck came with trailer bricks without having to pay 500 dollars to have them added all in all good deal More

by Mason.dale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
August 26, 2022

Casey did an awesome job helping my boyfriend and I get 2 cars. He worked his butt off to make it happen. I had the best experience. Thank you, thank you, thank you. Highly recommend!!! More

by Lin.tay1327
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2022

Everybody was very friendly and helpful and helped me get exactly what I needed I couldn’t have asked for a better experience More

by Dwitchey15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
August 25, 2022

Jim did an excellent job of getting me into service an out of service on time and with no surprises thanks Matt More

by dj5555dj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don , Matt King, James Arnold
August 25, 2022

Process was seamless. Justin was very knowledgeable and spent time showing me all the bells and whistles the Jeep has to offer. Thank you for all you do! More

by Erinparsons3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2022

Loved working with Gina! She helped me find a great vehicle in my price range & was very thoughtful! More

by Hnmounsey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Williams
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