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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,949 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,950 reviews

January 29, 2017

First Car Purchase This was my first car purchase and I'm so happy that I came across Gary. He was personal and relatable while also being funny and genuine. He helped m More

by NathanH33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Damis, Kim Devlin
January 29, 2017

On time but not fixed Took my truck in for a noise in the heating vents and an oil change. Took about 5 hours, paid my deductible and took the truck home. That's all fine. More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Stinnett
Feb 09, 2017 -

Klaben Chrysler Jeep Dodge Ram responded

Hello and thank you for providing us with your review and input regarding your experience in our service department. I also want to apologize for your concern and for us putting you in the position of not being completely satisfied. Our goal is to always meet the expectations of our customers and we failed in that endeavor during your visit. No excuses. We have taken steps to address the concern as well as a new issue that also resulted from this experience and I hope that the effort put forth by the service team has resolved the noise with the truck as well as the issue with the remote start and that your expectations were met this time around. When we have a situation that does not warrant a completely satisfied response we try very hard to correct it. Your experience has been shared with the entire team in the hopes of preventing the same type of issue in the future. If I can be of further assistance in any way please let me know. Mike VanHoose, 330-593-6789.

Feb 11, 2017 -

Mark responded

They brought me a loaner, twice, at my work which is a looong way from the dealer. Took my truck back, fixed what needed fixed, washed my truck, filled it with gas and brought it to me at work. This time the experience is what I would expect from a dealer that has been in business this long. Thanks guys, I'm perfectly satisfied this time around.

January 29, 2017

Good salesmen make for good purchases Justin Bolen was what I hope for when stepping onto a lot. Not pushy. Did what we asked in the order we asked for it as opposed to force feeding some More

by dannyo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2017

Great Experience at Klaben I've leased two vehicles from Klaben in the last 6 months. Thanks to John Coco and Caleb Jacobs for outstanding service and helping my daughter and I More

by Rosanne Tribuzzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Jacobs, John Coco III
January 28, 2017

Great team at Klaben! Ken and Caleb were so helpful as we were looking to go from a used van to a new van. They were well educated in all the features and options available More

by TLOVEJOY1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Jacobs
January 27, 2017

Klaben Great place to buy a used or new car,i bought 2 cars from Gary he"s a very good sales person,if your looking for a good used car....go see Gary At Kl More

by mia copia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Damis
January 27, 2017

Enjoyable! Well if you want to buy a car from a high pressure sale man this is not the place for you. John gave me his full attention and was very helpful and d More

by e.quiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III
January 25, 2017

Helpful salesmen Ken our salesmen was knowledgeable about cars and helpful finding the perfect one for us. Ken wasn't pushy and spent time with us to find our van. More

by Jay111
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Schwickrath
January 24, 2017

Groundhog Day I want to like this place. I do. It's not that the people they won't at this service are gruff or unfriendly, it's that they're inept. I've taken the More

by Dodgezilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Hilliard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2017 -

Klaben Chrysler Jeep Dodge Ram responded

I just wanted to reach out to you and thank you on a couple of fronts. First, thank you again for taking the time to provide your valuable input regarding your experience with one of our service departments. Secondly, I also want to thank you for getting back to me and taking the time to speak with me on the phone. I hope that I was able to relay just how important feed back such as yours is to me and the entire leadership team here at the Klaben organization. I also hope that you find the resolution we discussed acceptable and satisfactory. Moving forward, if there is ever anything that I can do for you, please do not hesitate to contact me. Thank you again for your time and consideration that you gave me during our conversation. Mike VanHoose, Fixed Operations Director, Klaben Auto Stores. 330-593-6789.

January 24, 2017

Buying used car Gary Damis very helpful and answered all our questions (such as all types of vehicles and financial ). He took his time and never rushed into just get More

by Melvin Donham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Damis
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