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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,959 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,959 reviews

July 21, 2016

Awsome service If you want great service and fair price this is the best place to go. I got the most great experience Nikki and Gary are the bes More

by wili12to
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Damis, Nikki Botsford
July 21, 2016

Gilbert did a great job. We are very Happy with the Caravan...We wish the gas mileage was a little better...Car handles well...Hope I have better luck with the life of the bra More

by vaux, richard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gilbert Perrin
July 20, 2016

repair work I took my car in for a grinding noise in the front end, felt like transmission was slipping and a musty smell from my sunroof (which it was also in fo More

by MACKAMK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Hilliard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett
Jul 20, 2016 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you again Kimberly for taking time to speak with me on the phone regarding your concern. I also want to thank you for providing us with your feed back and bringing your concern to our attention. When there is a breakdown in communication, unfortunately the first time we know about it is when a customer informs us that there is an issue. Your experience will be shared with those involved to hopefully prevent a similar occurrence in the future. I hope our resolution that we discussed meets your expectations. Thank you again for your time and input and I apologize for not leaving you completely satisfied after your visit. If you have any issues in the future you can always ask for me, Mike VanHoose, service director. 330-593-6871.

July 20, 2016

Friendly and knowledgable The Klaben service associate was very friendly and the technicians were able to detect the problems with my vehicle and fix them the same day. More

by EMVSTEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
July 20, 2016

Jeep Cherokee latitude Everyone was very nice and accommodating. Process was quick and painless which is always nice. Nick was great, easy going. Made the 'sales' process co More

by Kt2015jeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Brandt
July 19, 2016

Quick and easy. Klaben service and sales are good people to work with and trustworthy for service. Taking in our vehicles for Service is an easy process. Thank you. More

by MRB725
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett
July 19, 2016

2013 Dodge Avenger SE Amazing, quick and helpful service. Our salesman was great. We got a awesome price for the car. I'm totally in love with the new car...we even got a s More

by MJ217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Bryant
July 18, 2016

Fantastic, Quick and easy! I had the pleasure of working with Carl Esker and Brandon Brinko (Klaben Ford) on my new lease purchase. I have leased several cars but this experienc More

by kristenkia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko, Carl Esker
July 18, 2016

The best experience (first time buyer) I am a first time buyer single mom with one income they are great! Helped me get into my new 2008 chevy impala without my bank account being in the ne More

by Ash1012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Damis
July 17, 2016

My jeep is still having parts falling off of it! Awful! They let me leave first time with no brakes. My husband had to call and complain.2nd trip wipers did not work and no windshield wiper fluid not More

by CHITCHATTERTM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Corey Graham
Jul 18, 2016 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you Mrs. Miller for taking the time to provide us with a review of your recent visit to our service department. I apologize for the experience and for the repeated issues that you experienced. Even when we tried to make it more convenient by sending someone to your home to perform a simple repair, we still failed in meeting your expectations. Your valuable input will be shared with those team members involved and processes will be reviewed in the hopes of preventing these same types of occurrences in the future. Again, I thank you for your feed back and apologize for your experience and if there is anything that I can do for you, please let me know. Mike VanHoose, Service Director 330-593-6871.

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