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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,208 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,207 reviews

April 27, 2015

Good deal on a great car! Found a 2010 PT Cruiser on cars.com and made an appointment to see it. The salesman Chuck Lindon was ready for us when we showed up (we had exchanged More

by MarkSweetwood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Lindon
April 24, 2015

Easy purchase thanks to Courtney! Courtney Hatcher was wonderful to work with; kind, respectful of my budget, honest, and very friendly. I'd buy another car from her for sure. I wish More

by Jeep for Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 24, 2015

Efficient, Friendly and Quick I have been taking my Dodge Journey to Klaben for almost two years now for routine service and I am very impressed by the quality of work that is done More

by Heather L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
April 23, 2015

Services Service at Klaben Chrysler Jeep Dodge I have found to be very good, service Rep Amber is very professional with Excellent with detail to services More

by Jim35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber Silver
April 21, 2015

Quick and efficient My husband went to Klaben to turn in my lease and get an SUV for my new vehicle. Caleb made this process as quickly and efficient as he possibly could More

by Jessica L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caleb Jacobs
April 20, 2015

Extremely satisfied Nick Brandt and Mike Cooney made my car buying experience a pleasure. They were extremely helpful and knowledgable about the car. They were patient a More

by Jeep15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Cooney, Nick Brandt
April 18, 2015

Best car buying experience ever!!! Courtney Hatcher made my car buying experience great. She was very knowledgeable about the car from the test drive to delivery. She spent a lot of More

by Maura546
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
April 18, 2015

Will never return because of rude parts person. I was at the front counter trying to get a part when Jermey walked up playing on some kind of tablet. He then gave me attitude after i tried to get pa More

by fcafu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jermey
Apr 20, 2015 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to relay your comments about your recent visit to our Chrysler Jeep Dodge Ram Service & Parts Center. Your feedback is very important to our entire team here at the Klaben Auto Stores. We take your comments very seriously. Comments and observations, such as yours, become an integral part of measuring individual and team performance against our mission statement, guiding principles and internal standards. I sincerely apologize for the experience you describe. I can assure you that this is not the way it's supposed to be. There are no excuses and the behaviors you describe are both unacceptable and inexcusable. Ultimately, the entire team and I take full responsibility for failing to deliver the quality and professional service you expect and deserve. I regret that this experience becomes the basis for your opinion of Klaben but I understand and respect your position. We had an opportunity and we failed. I hope that you would consider allowing Klaben the opportunity to regain your confidence in the future, Please accept my sincere apology and feel free to contact me or any member of the Management Team now or in the future. I assure you that your satisfaction is important to everyone at Klaben. Rich Klaben

April 16, 2015

Excellent service, friendly atmosphere bought my Nitro in 2013 from Klaben Chrysler certified used in Kent, OH. Ever since i bought my car from Klaben i have had nobody else but the qualif More

by HaskettK10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy, Justin Stinnett
April 16, 2015

2013 Dodge Dart Always a pleasure coming here for service. Everyone is friendly and tells you straight up what's wrong with your car and does not try and screw you ov More

by delilahdart2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
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