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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
8,721 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 2,495 service reviews

August 24, 2026

Always a seamless experience! Always taken care of! They communicate well with the whole process and explain everything they had to do! More

by PrzTheLowered
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2026

My service advisor Nicole was very pleasant and helpful. I was visiting the dealer because of a recall on my Jeep, but I will be back for future service because of her helpfulness. More

by jmeszaros
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Nicole Bevan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2026

Always super friendly and helpful. They explain everything and always make sure the work is completed. More

by PSimon
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2026

Klaben's service experience is always great from scheduling to checkin to wait time and final repair. More

by Jasonk
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bevan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2026

I travel 45 minutes to go to Klaben because they are the best. And I usually work with Joe Hilliard in the service department and he is easy to work with and very accommodating. I recommend Klaben to everyo More

by TRISH6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2026

I’ve been a Klaben customer for many years. I keep retuning not only because of a high quality product, but also because of the great service from the sales, finance and service staffs. Elizab More

by Fireguy1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2026

This is my go to dealership! It’s close convenient and they’re always able to get me an appointment quickly! More

by wallacecastor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2026

brought my grand cherokee in for recall for the spark plugs. everything went well. in and out without any issues More

by Summerknights95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2026

I have already filled out two other reviews related to this service. The service was great, but maybe we could reduce the number of required reviews. More

by dogila19
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Josh McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2026 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review and share your candid comments. We ask for feedback across multiple platforms because we value candid input from the customer’s perspective. It doesn’t stop there. We share your ratings and comments with the entire team because they are the best metrics for truly seeing how we are doing in meeting and exceeding our customers’ expectations. We then reflect on and utilize this feedback in celebrating, coaching, counseling, and even process improvement. On behalf of Josh and the Team, THANK YOU VERY MUCH for the 5-Star ratings. It’s our collective responsibility to continue to deliver that level of service. It’s just as important that we acknowledge your valued comments about the number of survey and review requests. As consumers, we too understand this can be frustrating and time consuming. Your valued feedback has been shared internally for all of us to be more sensitive and empathetic when requesting engagement with all forms of feedback and surveys. I left you a voice mail to personally thank you and apologize. Please don’t hesitate to reach out to me personally at any time. At Klaben, we are all empowered to be advocates for the customer. Thank You. Jeff Bryant. 330.673.3139 ext 409 or jbryant@klaben.com

August 07, 2026

Ive taken my cars to Klaben for years. The service team has been great and take care of the issues the first time. Josh was helpful and stayed true to his time frame. More

by Kutch_55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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