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Klaben Chrysler Jeep Dodge Ram

Kent, OH

Overview
Employees
Reviews
Vehicles
4.9
8,345 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 2,282 service reviews

January 17, 2026

Fantastic experience. Told me the exact ETA of services rendered and what to expect. Extremely transparent and personable. Will be visiting again. More

by RKatz330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Chupack
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January 16, 2026

Joe did a wonderful job of keeping me updated throughout the process. I would definitely recommend the dealership due to him alone! More

by bwt426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 16, 2026

I’m extremely happy with the service I received from Klaben! My service advisor, Josh McFarland made the process go smoothly and went above and beyond to communicate where my vehicle was in the service More

by Brian Heiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 16, 2026

Elizabeth was very kind and courteous. She made my time very pleasant. The whole service team is wonderful More

by JLUDLE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 16, 2026

Elizabeth is very nice and respectful. Was very supportive with our continuous problems with our jeep. More

by Rholl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 15, 2026

The cause wasn’t determined, hope it doesn’t happen again my fingers will be crossed More

by mrspeedkisstribute
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh McFarland
3.0
This rating includes all reviews, with more weight given to recent reviews.
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January 15, 2026

all of the open door kick panels were covered in greasey foot prints, returned next day and joe hilliard cleaned grease off. driver seat was not back to original position,headlight knob was in off position More

by bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2026 -

Klaben Chrysler Jeep Dodge Ram responded

Bill, Thank you for taking the time to leave such a thoughtful and candid review, and for the kind, positive marks for Joe and me. We truly appreciate you recognizing the quality of the repair itself, and we sincerely apologize for the condition in which your vehicle was returned and for the inconvenience of having to take time out of your day to come back to the dealership. At Klaben, we strive for an excellent experience on every visit, clearly, we did not earn that. Your feedback truly helps us learn and improve, especially when it comes to the condition of a vehicle upon return. I also want to personally thank you for taking the time to speak with me on the phone today; we value that opportunity to listen and ensure your concerns were addressed. We appreciate your business and your honesty, and we look forward to continuing to earn your trust and providing you with the level of care and service you deserve on future visits. If there is anything I can ever assist with in the future, please feel free to reach out! The entire Klaben team and I remain at your service. Jeff Ashley 330.673.3139 EXT 405

January 15, 2026

Ridge is the man. Fantastic job. Best service. Speedy, friendly, give the man a raise he deserves it More

by michael.sheppard
Recommend Dealer
Yes
Employees Worked With
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 13, 2026

Friendly and prompt services checked the tires before the work was done, let me know they were in good shape! Called promptly to let me know my vehicle was ready! More

by esilverstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 12, 2026

Overall I'm satisfied with how my claim was handled. Elizabeth was very helpful. Thanks More

by rmrdan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2026 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience at our service facility. We truly appreciate your positive feedback regarding our team members, as well as your recommendation. That said, I want to acknowledge your concerns about the length of time it took to complete your vehicle repair. We should have done a better job communicating with you throughout that process, and I apologize for that shortcoming. Clear and timely communication is important to us, and your feedback highlights an opportunity for improvement. I would welcome the opportunity to speak with you directly to gain a better understanding of your experience. Your insight would be valuable in helping us identify what we could—and should—do differently moving forward. While many may view a 4-star review as acceptable, we continually strive to exceed our customers’ expectations, and when we fall short, we take it seriously. Unfortunately, I’m unable to determine your contact information based on the review, so I would appreciate it if you could reach out to me directly. I owe it to you to listen personally and to see if there is anything I can still do to assist you. Thank you again for your honest feedback. I hope to hear from you soon. Jeff Bryant 330-673-3139 ext. 409

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