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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,145 Reviews

2,145 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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September 15, 2025

Service needs and expectations were impressively met as usual. Always appreciate the time taken with updates and explanations. More

by CONIFERDEN
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2025

I always have a great experience working with Joe at Klaben Chrysler Jeep Dodge. He’s incredibly kind, attentive, and always ready to help. Joe takes the time to really listen to my concerns and makes s More

by jhssoldit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2025

The dealership was clean and pleasant. The associates I interacted with were courteous and professional. The folks performing actually working on the cars were having an off day. My jeep w More

by jvpittner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

John, Thank you for taking the time to post a review and for the candid feedback. We appreciate the positive comments for Liz and 5-stars for Liz and Ridge. Clearly, we put you in a position to be dissatisfied with your service experience, and worse, we exposed you to another customer's frustration. I am frankly embarrassed and appalled that we delivered such a bad experience. If I were you, I would be extremely disappointed in the entire visit. As a leadership team and staff, we could have clearly done a better job all around. Your satisfaction is our satisfaction, and your frustration is also shared amongst the team. When we fail in a situation like this, the entire team is involved as it gives us the opportunity to get better as a whole. I would like to get some more insight on your visit and offer you a resolution to your frustration. I left you a voicemail regarding the experience with my cell phone number. My office phone also rings my cell, and that number is 330.673.3139 EXT 405. I hope to hear from you soon, and thank you again for the feedback. Sincerely, Jeff Ashley Service Director Klaben CJDR 330.673.3139 EXT 405

September 13, 2025

Great service, speedy job amd took great care of car, also had great communications with me about all parts of the service More

by ZTA974SC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2025

Good service department. First dealing with them and was satisfied. They completed service in a timely fashion making me a happy customer. More

by t.nicol/ram1500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2025

Liz was great she was professional and quick at what she does will definitely go back to her as and advisor! More

by mcpeak01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2025

Ridge took car of the problem efficiently and provided a rental car during the process! More

by kristen.messner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2025

Very good service and they were prompt and friendly. Car repair was done when expected great job. More

by NORM818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2025

Very professional staff starting with Casey, the selling agent and with Elizabeth. Elizabeth was very helpful and very professional in my dealings with her. She appears to be knowledgeable and attentive to More

by vdframm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2025

Unbelievable customer service by Elizabeth, She's very detailed and knowledgeable and even followed up with me by phone. Highly recommend working with Elizabeth if you require service. More

by allenm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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