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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
8,338 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 2,274 service reviews

January 13, 2026

Friendly and prompt services checked the tires before the work was done, let me know they were in good shape! Called promptly to let me know my vehicle was ready! More

by esilverstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2026

Overall I'm satisfied with how my claim was handled. Elizabeth was very helpful. Thanks More

by rmrdan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2026 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience at our service facility. We truly appreciate your positive feedback regarding our team members, as well as your recommendation. That said, I want to acknowledge your concerns about the length of time it took to complete your vehicle repair. We should have done a better job communicating with you throughout that process, and I apologize for that shortcoming. Clear and timely communication is important to us, and your feedback highlights an opportunity for improvement. I would welcome the opportunity to speak with you directly to gain a better understanding of your experience. Your insight would be valuable in helping us identify what we could—and should—do differently moving forward. While many may view a 4-star review as acceptable, we continually strive to exceed our customers’ expectations, and when we fall short, we take it seriously. Unfortunately, I’m unable to determine your contact information based on the review, so I would appreciate it if you could reach out to me directly. I owe it to you to listen personally and to see if there is anything I can still do to assist you. Thank you again for your honest feedback. I hope to hear from you soon. Jeff Bryant 330-673-3139 ext. 409

January 12, 2026

Liz listens carefully to any issues impacting my Grand Cherokee makes sure everything is well explained when I get it back. More

by jemig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2026

Good dealership! Seems to be the best CDJR in the Area!! I appreciate the way they operate and My car just came back and it seems more Solid! More

by ron_heaps
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2026

They are kind and informative. They handled a difficult situation professionally. Liz kept me in the loop on the process of my vehicle. She has ALWAYS been professional with me and More

by dmorris12969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2026

So far this dealership has been GREAT to work with. From Michael in sales, Joby in finance, and Liz in service. They have been a 5-star team. Next time I am looking for a car. I will go 40 minutes More

by Tony C
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Joby Bacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Colombi
January 10, 2026

Joe was super helpful. Got me in and got me out in a day. Everything was straight forward. More

by mattchaney79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2026

Josh was great to work with. Explained everything and answered all my questions. Highly recommend More

by rsepi
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Josh McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2026

I was recently in for an oil change and tire rotation and had a great experience. Ridge Hancock was wonderful, and I was in and out in about 45 minutes! The process was smooth, efficient, and stress free. I More

by rgyoker1410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2026

Great service and everything was explained and they provided me with a loaner car for convenience. More

by JSCELZA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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