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Klaben Chrysler Jeep Dodge Ram

Kent, OH

Overview
Employees
Reviews
Vehicles
4.9
8,428 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 2,334 service reviews

February 27, 2026

Joe took care of the repair under warranty, called me personally to make sure I was satisfied with the work that was done,Always a pleasure working wirh him More

by tomnmar2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 27, 2026

elizabeth took care of a situation with professionalism and courtesy, always deal with her only More

by chrisfilomena
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 27, 2026

Joshua M in the service dept was just great. He was very polite, very professional and explained everything that was needed More

by dl.chizmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 27, 2026

Extremely over priced. Horrible customer service. Terrible communication. I only used them because I had a warranty service that covered my repairs. However, they still tri More

by florida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth Curry
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2026 -

Klaben Chrysler Jeep Dodge Ram responded

Allen, Thank you for taking the time to provide honest feedback regarding your recent experience at our service facility. After reading through your comments, it is clear that we had every opportunity to deliver the high standard of service you deserve, yet we failed significantly in our execution. I sincerely apologize for the frustration this caused, and I make no excuses for the lapses in our performance. I am sorry that you had such a negative experience. Without question, we should have done our jobs better. We have established processes designed to ensure clear communication and accurate billing, especially regarding warranty deductibles. In your case, those processes clearly broke down. From the unacceptable delay in starting your repairs while you were away, to the significant error regarding your $100 deductible. It is now my responsibility as the Service Director to determine exactly where these process failures occurred. With that in mind, I welcome the chance to speak with you directly for two main reasons: Accountability: The details of your experience are vital for us to understand and hold ourselves accountable to your overall satisfaction. Resolution: I would like to personally review your repair order and see what I can do to make things right at this stage. Even though this visit did not reflect it, we truly value your business. I want to thank you again for your feedback, apologize for the poor experience, and I hope to have the opportunity to speak with you soon. I left you a voicemail with my cell phone number and can also be reached at 330.673.3139 EXT 405 or jashley@klaben.com.

February 27, 2026

We are always treated well at Klaben, and Joe H. in service is such a pleasure to work with. He talks with you and lets you know what is going on with a smile! I have to say the Parts dept Brandon ( More

by rini756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon (parts dept.)
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February 26, 2026

Quick, professional and easy to deal with. Josh makes you feel like your dealing with a friend. More

by wbracken0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 26, 2026

Friendly, gave details on what was needed. Asked good questions on what was needed. Good service. More

by Patterson.kevin50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2026 -

Klaben Chrysler Jeep Dodge Ram responded

Kevin, Thank you so much for taking the time to share your feedback and for your kind words. We truly value your perspective, and I’ve already shared your comments with our entire team so we can see how we’re doing through your eyes. While I’m glad we provided a positive experience overall, your rating suggests there is still room for us to improve. It’s often the small details that make the biggest difference, and your feedback helps us catch the things we might otherwise miss. I would welcome the chance to personally thank you for your business and hear more about how we can make your next visit even better. Please reach out to me directly at your convenience at 330.673.3139 EXT 405. I also left me cell phone number on your voicemail. On behalf of the entire Klaben team, we remain at your service. -Jeff Ashley jashley@klaben.com

February 25, 2026

Klaben is always great to work with especially Joe Hillard in service. Follows up and accommodates are schedule. More

by JGROVES0
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 24, 2026

We needed a jump start because the battery In our 2018 Jeep Wrangler was dead. They arrived within 10 minutes. We then drove to the Service Department and Service quickly wrote us up for a battery replace More

by jjones146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will came quickly to jump start our Jeep
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February 24, 2026

Josh was very thorough, explained that will be done during the service appointment, kept me informed the whole time. He was efficient, friendly and knowledgeable. More

by ida3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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