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Klaben Chrysler Jeep Dodge Ram

Kent, OH

Overview
Employees
Reviews
Vehicles
4.9
8,401 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 2,318 service reviews

February 12, 2026

Joe is great, every time I go to get work done, he keeps me informed More

by Tburgess
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 11, 2026

This was my first time at Klaben for service. It was an easy experience all-around and the service was performed faster than the time estimate given! More

by JeffK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 09, 2026

Joe was very polite and wonderful to keeping me informed of my ram 1500. JOE EXPLAINED STEP BY STEP THE DIFFERENT WAYS OF FIXING THE PROBLEMS More

by tlamberson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 09, 2026

I have been getting my oil changed here ever since I bought my Jeep. Joe is very friendly and professional. More

by clsfo
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 09, 2026

Joe Hilliard has always taken great care of us and we will continue to use Klaben Service Department. More

by SADERR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 07, 2026

Josh was very polite and understanding. He was excellent. I scored the dealership a four just due to the length of time having the car. My daughter used my car because she had to go to wo More

by Theresamchenry
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2026 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for the review and the candid feedback about your experience with our service department and for the kind words and marks for Liz and Josh. I do apologize for the length of time and the inconvenience it caused having your vehicle with us for a week. Our main goal is to make sure the vehicle is fixed right the first time to avoid any further inconvenience for you and your family. The last thing we want to do is cause hardship for our customers that depend on us to keep their vehicles going. If you have the time, I welcome the chance to speak with you on the phone to make sure there is nothing else I can do for you at this time and to gain further insight into your appointment. We use all of our customer feedback to adapt our processes to provide the 5 star service our customers deserve from us. I’ll end by saying thank you again for your feedback and I hope to hear from you soon! Jeff Bryant 330-673-3139 ext 409

February 06, 2026

Been dealing with Klaben for over 25 years. I’ve always been happy with the service I received. More

by rputaturo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 05, 2026

Outstanding communication and work done by Joe Hilliard and the service team! Always a pleasure working with Joe. He is the best!! More

by JRUMS2
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 05, 2026

Elezabeth was the only Klaben Rep that I Spoke with but she was very knowledgeable answering all my questions. Very Polite. Thank You. Roger Kovalchik PS my new Grand Cherokee is starting each and ev More

by rkovalchik
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 03, 2026

Joe Hilliard was able to work my car into a full schedule and get the repairs done quickly. He made sure I had transportation to and from home while they worked on my car. I was very satisfied with the servi More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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