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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,032 Reviews

2,032 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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September 14, 2021

Drove twice about 45 minutes each way to and from Klaben service center for a scheduled appointment. On each visit, I waited for a minimum of 2.5 hours at the lobby for service to be completed. But I was ve More

by agape.nkwocha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett, Tina Kelly, Kim Rafferty, Dan Kalifoot
Sep 16, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Hello, Mr. Nkwockha, thank you for your feedback regarding your most recent service visit. I sincerely apologize again for the inconvenience of having to make multiple tips here. I appreciate your willingness to return so that the final repair could be performed. If you have any additional questions or concerns, please contact me anytime. Myself & the rest of the Klaben team remain at your service. Thank you, Dan Kalifoot, dkalifoot@klaben.com, 330-673-3139 ext. 408.

September 13, 2021

Joe, service writer, did a very good job of keeping me informed about what was happening with our car and how long it would take before the job was finished. More

by wsnyder5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2021

Thank you as always Joe Hilliard for great service. Glad Thank you as always Joe Hilliard for great service. Glad to see Matt back downstairs.. It has been a pleasure seeing Rich Klaben at the service gar More

by SHVDMONKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt King
September 06, 2021

Had a service date -- Klaben released my Jeep after payment per charges for services and parts. Klaben service department calls a week later to say they have no record of my payment (?). Something More

by aswilso1
Customer Service
Recommend Dealer
No
Employees Worked With
Justin Stinnett, Corey Graham
Sep 07, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Arthur, Thank you so much for taking the time to not only share feedback, but to take my call on a Holiday to discuss the issue. Our clerical error resulted in your inconvenience which is absolutely unacceptable. We have addressed the root cause of the mistake and genuinely appreciate your feedback. We like to remind our team members that our mistakes are opportunities to reaffirm our integrity with our customers. I hope that our words and actions today helped to restore your faith in Klaben. Have a wonderful week and please don't hesitate to reach out to me directly for any and all of your future sales and service needs. Thanks, Tim Beane General Sales Manager 330 673 3139 ext 506

Sep 08, 2021 -

aswilso1 responded

Mr. Beane, Your forthright response and sincerity are appreciated. The clerical error was both surprising and unnerving. I can understand that in a digital age, ones and zeros may not connect smoothly in every electronic encounter. Your words and actions in regard to my situation were kind and helpful. I anticipate being able to work with Klaben again in a successful way for task completion. Thank you, A. Wilson

September 04, 2021

i love klaben chrysler jeep dodge ram , Very nice and helpful . They get everything fix first time very good company.Everybody nice there very helpful. More

by Shanelle1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2021

The service provided was excellent. Justin was professional and polite as usual and the tech who service my Jeep did a great job. I'll be back. More

by Blue JGC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
August 31, 2021

We full time Rv. We arrived at our campground in Newton Falls on Sunday after getting DEF MESSAGE that our truck would shut down in 150 miles. We had 80 miles left of the 150. We called several Chrysler de More

by Rhondafortier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
August 30, 2021

I'm happy now. I'm happy now. I'm happy now. I'm happy now. I'm happy now. I'm happy now. I'm happy now. You're just going to have to live with that. More

by TOMKRESS
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, Corey Graham, Tina Kelly, Kim Rafferty, Dan Kalifoot, Matt King, James Arnold
August 29, 2021

Chrysler may produce the great vehicles, but it is the great employees at Klaben that put them over the top. Joe Hilliard is great, always treats you like family. Bring back loyalty links, especially More

by SHVDMONKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt King
August 28, 2021

Tried to oversell repairs, not just replacing things that could have been fixed, but replacing things that weren’t even broken. Oh don’t forget the uncharging of 300%. Stay away for routine maintenance and r More

by nvaughan75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Hilliard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, Corey Graham, Tina Kelly, Kim Rafferty, Dan Kalifoot, Matt King
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