Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,734 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,734 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
Sort by
April 17, 2023
I have been a loyal Klaben customer for over 20 years. I trust my service rep Joe to make sure my car is in excellent shape. I trust my service rep Joe to make sure my car is in excellent shape. More
by citadal
Verified CustomerEmployees Worked With
Helpful April 17, 2023
Klaben repaired the engine issue and kept me well informed through the process. Their good performance with this repair will have me coming back to them for service issues and new vehicle purchase c informed through the process. Their good performance with this repair will have me coming back to them for service issues and new vehicle purchase considerations. More
by Dave with 2 Cherokees
Employees Worked With
Nikki Ripley, Dennis Terlaak
April 16, 2023
I have worked with Joe Hilliard in the past and have always found him to be very helpful and professional. always found him to be very helpful and professional. More
by artie
Employees Worked With
April 14, 2023
Perfect dealership to work with. Everyone who works for Klaben share a smile and make you feel welcome. The service department is right there to help as soon as you walk in. Thank yo Everyone who works for Klaben share a smile and make you feel welcome. The service department is right there to help as soon as you walk in. Thank you everyone and especially, Don Jacobs More
by DKAPSAR
Employees Worked With
Other Employees :
Matt Caldwell, Axel Harder
April 13, 2023
I loved working with Nikki Ripley on my Jeep Renegade! She was fast, friendly, and was super communicative. I will be going there again for my next service! She was fast, friendly, and was super communicative. I will be going there again for my next service! More
by Kbauer10
Employees Worked With
Nikki Ripley
April 13, 2023
Joe Hilliard called and let us know that the tires we needed on our Grand Cherokee were available and we made an appointment to replace our old worn out Michelin’s with Goodyear Wranglers and he noted th needed on our Grand Cherokee were available and we made an appointment to replace our old worn out Michelin’s with Goodyear Wranglers and he noted that we could also use an oil change and a new filter …. 7000 miles had moved up on us quickly! Great Service, great timing, Really great New Ride! Thank You Joe Hilliard More
by mrsommers45
Employees Worked With
April 12, 2023
I always bring my Ram truck to Klaben Dodge Ram in Kent to get fixed. My experience there has even gotten better since I am dealing with Nikki Ripley now. She is very professional and knowledgeable. I real to get fixed. My experience there has even gotten better since I am dealing with Nikki Ripley now. She is very professional and knowledgeable. I really like that she keeps me informed about my truck while it is being serviced. I can always count on her. More
by john1
Employees Worked With
Nikki Ripley
April 12, 2023
This was the third visit for the same issue, which I was told in the end couldn't be fixed. My car spent a significant amount of time in service, and came out with the same issue. I was especially frustrate told in the end couldn't be fixed. My car spent a significant amount of time in service, and came out with the same issue. I was especially frustrated that I was told a couple times that a leak in my vehicle was "normal" and that it was replicated on the same year and model. That doesn't help my situation. If there is soap and water getting into the back doors of my car every time it gets wet, that is anything but normal. The manager was nice though, and even gave me an additional warranty for any future paint or dent issues. Going back to the first visit, my Jeep was supposed to get an oil change. No idea if that actually happened because I'm still getting a message stating that I'm due for an oil change. More
by JAHENRY2
Employees Worked With
Dennis Terlaak
