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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,710 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,710 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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March 20, 2023
Absolutely the best service center around. I bought a new car from another dealership and it began having problems. The dealership I bought from wouldn't give me the time of day and never fixe I bought a new car from another dealership and it began having problems. The dealership I bought from wouldn't give me the time of day and never fixed my problem, but Klaben immediately put in an extensive effort to try and get my problem fixed. They are always so friendly and willing to listen. They are very thorough and make sure they understand every issue I am having. They go out of their way to get service scheduled and to get me a loaner vehicle. Last but not least, Nikki is amazing and actually seems to care about the customer. More
by Erik Smith
Employees Worked With
Nikki Ripley
Helpful March 17, 2023
I'm 61 years old and have purchased many autos thru the years. This is the first dealer I've purchased 2. My son bought a Compass (used) Trailhawk last year. When I decided to purchase a vehicle I did not years. This is the first dealer I've purchased 2. My son bought a Compass (used) Trailhawk last year. When I decided to purchase a vehicle I did not hesitate to return here to buy it. Great sales associate, great financial associate. Very pleased with the service center (my son has used it) and I was impressed by the detailing associate. All around VERY satisfied. 10/10 More
by dawnhastie
Verified CustomerEmployees Worked With
Gina Williams, Arica Stephens
March 17, 2023
Excellent service. As usual. I’ve been doing business with these guys for over twenty years. As usual. I’ve been doing business with these guys for over twenty years. More
by Saxon1015
March 16, 2023
I have been loyal to Klaben for years due to the fantastic service department and my sales rep! This past visit I had Amanda as my service person, she was so nice and explained everything that the m fantastic service department and my sales rep! This past visit I had Amanda as my service person, she was so nice and explained everything that the mechanic would be doing. Every time I have taken my car in they greet me as "MRS ..... just like the old days when customer service people were pleasant and attentive. Please if you are up in the air about dealerships go to KLABEN they will NOT steer you wrong-ever! Thank you Amanda because of you I will keep coming back for repairs and maintenance. More
by rini756
Employees Worked With
Amanda Davis
March 14, 2023
Excellent service was provided to me for my truck. The staff was extremely friendly and made sure I was satisfied. Thank you! The staff was extremely friendly and made sure I was satisfied. Thank you! More
by joanne_donaldson
Employees Worked With
Dennis Terlaak, Amanda Davis
March 13, 2023
VERY UNHAPPY WITH KLABEN. I PURCHASE A NEW GRAND CHEROKEE 4XE AND HAD PROBLEMS WITH CAR FROM DAY ONE AND WANTED TO RETURN THE CAR. THEY ASSURED ME THEY WOULD TAKE CARE OF ME I PURCHASE A NEW GRAND CHEROKEE 4XE AND HAD PROBLEMS WITH CAR FROM DAY ONE AND WANTED TO RETURN THE CAR. THEY ASSURED ME THEY WOULD TAKE CARE OF ME AND NOT LEAVE ME HANGING. THEY DID NOT!!!. I WAS TOLD TO SELL THE CAR TO OTHER CAR DEALER AND THAT KLABEN COULD NOT EVEN LET ME TRADE IT FOR AN OTHER GAS JEEP GRAND CHEROKEE. THEY DEFINITELY LOST MY BUSINESS. EVERYONE I DELT WITH FROM SALES DEPARTMENT TO SERVICE DEPARTMENT SEEMED NICE BUT COULD NOT TAKE CARE OF THE PROBLEMS. I AM VERY UPSET THAT I HAD TO GO TO ANOTHER JEEP DEALER TO UNLOAD THE 4XE AND LOSE THOUSANDS OF DOLLARS. More
by tcp
Employees Worked With
James Arnold, Amanda Davis
March 04, 2023
Matt Caldwell was great to work with. I felt welcomed as soon as I stepped in the door. The work that was done was quick and efficient. Will continue coming here for my service needs! I felt welcomed as soon as I stepped in the door. The work that was done was quick and efficient. Will continue coming here for my service needs! More
by Beccabug710
