Klaben Chrysler Jeep Dodge Ram - Service Center

Klaben Chrysler Jeep Dodge Ram responded

Thank you taking the time to share your honest and candid feedback. I left a voicemail in hopes of being able to gather more details about your experience. Our deepest apologies for the wait time on your recent visit. It was inexcusable on our part for how the situation unfolded. We should have communicated any obstacles before, or during the visit that were going to prevent us from reaching the promise time and expectation given to you. Your time is extremely important to us, and this is not how we do business on a day to day basis. We ask for feedback because it is an important resource for coaching and counseling with our team. Again, we apologize for our lack of communication and efficiency and look forward to making this up to you and setting a better example in your future visits. Please, if there is anything we can do for you don’t hesitate to ask! The entire Klaben team remains at your service. Jimmy Boone rboone@klaben.com 330-679-3139

Klaben Chrysler Jeep Dodge Ram responded

Matt, We’re embarrassed that we have put you in a situation to question our character and intentions. Integrity is a bedrock principle of the Klaben organization and it’s disheartening that our actions gave you the opposite impression. As of yet, we have been unsuccessful in reaching you by phone. We want to make it clear that we recognize our responsibility to be respectful of your time in any subsequent communications. Our aim is to provide value and to concisely address any shortcomings and/or items due. We’re hopeful that you’ll give us the opportunity to restore your faith in in the Klaben team. Timothy Beane, General Sales Manager, (330) 673-3139 ext 506 & Jim Arnold, Service Manager, (330) 673-3139 ext 409

Klaben Chrysler Jeep Dodge Ram responded

Sharon, Thank you for taking the time to complete and return the review. I also thank you for taking the time to speak with me today. It's great to hear that your vehicle is performing so well after your visit. We are always available to assist in any way that we can. Your kind words are affirmation that our culture is alive and well. I and the entire Klaben team remain at your service. Kindly, James Arnold Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com

Sellissa4u2 responded

Mr Arnold I would like to personally thank you and your entire staff for all the work that was done on my car. I would like to give a special shout out to Logan Rich who was thorough when assessing my car concerns and issues. His kindness and concerns will not be forgotten. Sincerely, Sharon

Klaben Chrysler Jeep Dodge Ram responded

Adam, Thank you for taking the time complete your review. We ask for these reviews because we truly want to hear them! I would also like to thank you for taking the time to speak with me this evening. Throughout our conversation it became obvious that we have failed you. We have a primary responsibility to provide a superior experience each and every time that you visit our facility. At the heart of this is a culture that is centered around empathy and understanding. We showed neither. For that I apologize. Please know that this was not our intent. Your experience along with all of our customer's experiences are used to continuously train, develop and when necessary, adjust our procedures, processes and culture. I look forward to working together in the future. I and the entire Klaben team remain at your service. Kindly, James Arnold Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com