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Klaben Ford Lincoln

Kent, OH

5.0
14,710 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,711 reviews

April 05, 2017

Excellent Service I have never experienced such excellent service. After choosing my vehicle, Buddy actually delivered it, almost 100 miles away. Basically, I signed my More

by Shellbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard "Buddy" Moore
April 05, 2017

Service I would not go anywhere else! I which from another dealer & I couldn't be happier! I will recommend this dealer to anyone who will listen! More

by KNUCKLES19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Xu
April 05, 2017

Racist treatment I have trusted my Car to Klaben for about 10 years. I sent my Son to get the works service. His appointment was for 8am. He was there at 7:50. Other c More

by MARYHATCHER.PALMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Wilson
Apr 07, 2017 -

Klaben Ford Lincoln responded

Thank you for taking the time to post your comments regarding your son’s recent service experience when he brought your vehicle to Klaben for service. Please accept my sincere apology. Our team and our processes failed causing inconvenience and frustration for you and you son. There are no excuses. This is especially frustrating to me because I know we have the resources, we have capable team members, and we care. Yet, our actions and words, or the lack thereof, have caused you to lose confidence in Klaben. Please allow us the opportunity to make things right. First, we need to address exactly what was done at the recent visit and insure you get the paperwork and inspection report. Please contact Anthony Wilson at extension 366 at your earliest convenience. He is the most familiar and will provide you the level of service you deserve. It’s our responsibility to regain your confidence. I hope you will allow us that opportunity. Your business and your loyalty are very important to me and our entire team. Without loyal customers like you, our success is not possible. Feel free to contact me personally. Richard Klaben. 330.673.3139 ext 242.

April 05, 2017

Very Impressed!! During a recent service visit, we had the pleasure of meeting Rich Klaben (owner) and Tom Alcorn (Service Mgr). Its soooo refreshing to come across a More

by E&D Gray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2017

Always a great experience at Klaben Ford Dave Mott and Richard Klaben worked together to get my new lease quickly approved with Ford Credit. Dave took time with me to find the vehicle I love More

by dballou77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mott
April 04, 2017

Explained all my purchase options in detail The best option for my wife and I, was to go with a lease. It was very well explained to us how it would benefit us and the details of how it worked. More

by harold shawn harper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eben Wicks, Nate Bryant
April 04, 2017

I had a great experience , the staff worked hard on getting me the best deal possible. I love my truck! JT is very trust worthy and I will always come to him for a vehicle. More

by NicZP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Tetreault
April 04, 2017

Professionalism at its best! We have been getting out cars at Klaben for over 12 years. Everyone from service to sales to finance knows their job , does it efficiently and always More

by SRUTH32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mott, Jim Bills
April 04, 2017

2015 Explorer Does anyone really enjoy the car buying experience? Not many to be truthful, including me. I spent one year looking at Explorers. 3 months actively More

by allend428
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Nicodemus, Stephanie Slomberg
April 04, 2017

First ever pleasant experience buying a car Totally frustrated after visiting several dealerships, a friend introduced me to Jeff at Klaben. I have a situation where a car not only has to wor More

by Jancl
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Tetreault
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