Tom Alcorn
Tom Alcorn at Klaben Ford Lincoln
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Tom Alcorn

Service Manager / Safety Coordinator

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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4.8
355 Reviews

36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.

Dealership Experience

36 yrs, 10 mos

Industry Experience

36 yrs, 10 mos

Specialties & Trainings

Master Service Manager and Master Technician

4.8

355 Reviews

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355 Reviews of Tom Alcorn

April 24, 2024

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Employee Rating

I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 10 years now. High More

by fairyrain826
Service Price Transparency
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Recommend Dealer
Yes

April 20, 2024

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My car is an older model, and often when I bring it in for its regular maintenance, there is something else that needs to be addressed. Mona has a great working relationship with the Technicians, and she More

by acdavis
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

April 20, 2024

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We originally visited Klaben for the Corsair. We ended up purchasing an Edge. Same up front pleasant treatment for both cars. Kyle was well versed in both vehicles treated us with respect and jus More

by mjmurph0204
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 04, 2024

Dealership Rating
Employee Rating

I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 11 years now. High More

by fairyrain826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 02, 2024

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Just purchased/leased my 6th and 7th vehicles from Klaben and will never buy from another dealership. Scott was the best sales professional and so easy to work with. I love the no gimmicks, no pressure sales More

by Jim R
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Recommend Dealer
Yes

February 24, 2024

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I always trust my car to the Klaben team. This last trip in they noticed I had a dangerously damaged ball joint and wasted no time to let me know. Got the part ordered and got me in a car for More

by fairyrain826
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Recommend Dealer
Yes

February 08, 2024

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Excellent service! Called the day prior to confirm appt. for mobile service. Showed up on time and did all the work in my parking lot. Will continue to use this conv More

by BCanter21
Service Price Transparency
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Recommend Dealer
Yes

February 05, 2024

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Good service department. The advisor Kim and Manager Tom were very knowledgeable and got any concerns I had fixed and got all questions answered. More

by JUSTINJOHNS73
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram

January 29, 2024

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Joe French, the Service Advisor and Service staff are the pillar of exemplary service and satisfaction! More

by JASONDEMARCO
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Recommend Dealer
Yes

January 27, 2024

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I’m changing my previous review. The dealer responded quickly to my concerns and offered assistance with sincere interest in making things right with my f150 engine issue. More

by Gbrustoski
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford

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