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Klaben Ford Lincoln

Kent, OH

5.0
14,798 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,798 reviews

November 28, 2016

Repair Kyle Sott was such a great rep. He made sure we were informed about everything. When he realized that they had to keep the car he made sure we got a r More

by Truly Dumas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Sott
November 28, 2016

Fully satisfied Prompt courteous service. Service took exactly how long they quoted and everything ran smoothly. Waiting room is very comfortable free drinks and do More

by rankine.mike.deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Dyer
November 28, 2016

Awesome Service! Brandon goes above and beyond and really cares about the customer. I will be referring all my family and friends to go to him, he works hard to make More

by Tallygirl888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
November 28, 2016

Happy customer Ford Klaben did a great job on my car. I did not anticipate needing more repairs therefore, when I found out my car needed additional repair I was qu More

by REED.A.ASHLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Wilson
November 28, 2016

Oil change Service person was very curtiuos and friendly. Car was finished sooner than I expected. Joe was very helpful. Car was washed at no extra charge. More

by FCULLION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 28, 2016

Excellent Buying Experience Terry and Christine were fantastic in making sure I received the deal I was looking for and making it happen in a timely manner. I have bought many ve More

by dpenick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2016

Good experience/ poor experience The individual who helped me was very polite and respectful. However, when I asked for him to make sure that my Ford F-150's tires were filled up- the More

by leeanngreitzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Sott
Nov 28, 2016 -

Klaben Ford Lincoln responded

Thank you for completing the survey. I appreciate the time you took completing the survey and speaking with me this afternoon. I'm very sorry that we didn't get the tire pressures set correctly on your truck. There's no excuse for missing that very basic service while we completed the maintenance on your F-150. Kyle and I value the positive comments you made regarding him. He truly cares about customer service and was also concerned about the tire pressure error. I'm thankful that you agreed to use our service department again the next time the truck needs serviced. I know we'll do a thorough job at that time. Carl Bujorian Service Director Klaben Ford Lincoln, Inc. 330-593-6722 cbujorian@klaben.com

November 28, 2016

My experience with Bob Paytas Going to Klaben Ford in Kent we met Bob Paytas and had a wonderful experience in buying our new Fusion. He was a real joy to work with. Being very kno More

by marg,fusion2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Paytas
November 28, 2016

Finally, a Service Department that does what it says it will I want to give a big Thank You to the Service Department for their professionalism, curtesy, and excellent service they provided to me. I have had my More

by EVIE101055
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2016

sirvice motor light on Eric got me in, in a timely fashion, found the problem, fixed the problem and sent me on my way all in the same day. More

by JOERUMMY13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Dyer
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