Klaben Ford Lincoln

Far exceeded expectations! I had a very unique experience, in that I purchased a certified car from another dealer, and shortly after taking possession, began to think the certi I had a very unique experience, in that I purchased a certified car from another dealer, and shortly after taking possession, began to think the certification hadn't been done. I contacted Lincoln customer service, and they agreed to have it re-certified and let me choose which dealer. I chose Klaben. It didn't take long to determine that a laundry list of items needed attention, but Lincoln wasn't willing to cover them all with the CPO warranty. (A big part of this was hidden damage to the front bumper and headlight.) It was a quandry. The selling dealer didn't want to step up, and the Lincoln CS rep couldn't, so it looked like we were going to be left holding the bag. Tom (Svc Mgr.) discussed this with Mr. Klaben and they decided to fix my car, and recover what they could from Lincoln after the fact. Wow. I'd never heard of a dealer stepping up like this, and Tom said it's because they're living the Lincoln motto to "..take care of the customer...". Thank you Klaben for making my holiday better! More

Great buying experience. Mike Cooney was the perfect example of how to help a customer buy a new or used car. He was knowledgable and very helpful while we were deciding wheth Mike Cooney was the perfect example of how to help a customer buy a new or used car. He was knowledgable and very helpful while we were deciding whether to buy or not. More

Klaben Ford Very personable sales rep. No pressure to buy. Found the car I was interested in. Worked with me to give me a good price for my trade and a reasona Very personable sales rep. No pressure to buy. Found the car I was interested in. Worked with me to give me a good price for my trade and a reasonable price for the car I bought. More

Great Experience We did our homework before coming into the dealership, but they were still able to show us a car that was better than what we originally found ourselv We did our homework before coming into the dealership, but they were still able to show us a car that was better than what we originally found ourselves online. The service had a personal touch to it that I don't believe we would have got else where. While we decided to go to lunch to debate if we wanted to make the purchase they were very understanding and even paid for our lunch. They generally cared not only about selling us a car, but also about us personally. Would highly recommend both of these gentlemen in the future and will return when it is time to replace our other car. More

Klaben and Roscoe, what a team Roscoe is one of the best salesmen I have ever dealt with when purchasing a new car. If I asked for something he got and his managers made sure he did Roscoe is one of the best salesmen I have ever dealt with when purchasing a new car. If I asked for something he got and his managers made sure he did. More

WONDERFUL!!!! VERY NICE EXPERIENCE, EVERYONE I DEALT WITH WAS VERY PLEASENT, PROFESSIONAL, & KNLOWLEDGEBLE! TY DAVIS ROCKS!!!! I WOULD RECOMMEND ANYONE TO HIM, GREA VERY NICE EXPERIENCE, EVERYONE I DEALT WITH WAS VERY PLEASENT, PROFESSIONAL, & KNLOWLEDGEBLE! TY DAVIS ROCKS!!!! I WOULD RECOMMEND ANYONE TO HIM, GREAT JOB & KEEP UP THE GREAT WORK! More

Klaben made it right when Ford dropped the ball We placed an order with Buddy for a new Ford at the end of August and patiently waited well beyond the estimate ship time. Kenny King was friendly an We placed an order with Buddy for a new Ford at the end of August and patiently waited well beyond the estimate ship time. Kenny King was friendly and helpful each time I called him to check on the car we had on order. However, with winter storms looming our patience faded and we were not able to wait for the Ford plant to release the vehicle for shipment. With little information from Ford and no estimate ship date available, we reached out to Mr. Klaben for help. Mr. Klaben and the entire staff bent over backwards to help us purchase a safe vehicle for our new family. We went ahead and purchased a used car on the lot that exceeds our expectations. It actually worked out better for us in the end as we were able to purchase much more car for around the same price of the new vehicle we had on order. Thank you to the entire staff that helped us purchase another Ford from Klaben! More

Excellent sales service Last car I purchased was in 2003 and Ty Davis was my salesman. 15 years later Ty is still there and again provided excellent service. Thanks Ty and th Last car I purchased was in 2003 and Ty Davis was my salesman. 15 years later Ty is still there and again provided excellent service. Thanks Ty and thanks Klaben More

worth the trip We drove 6 + hours to check out the truck I had been looking for. It was exactly as described. Staff worked together to make the trip fast and pleasa We drove 6 + hours to check out the truck I had been looking for. It was exactly as described. Staff worked together to make the trip fast and pleasant. Worth the long trip! More

Klaben helped make it happen My daughter was able to get her first car with the help of Richard Klaben and Tim Sterling. Mr. Klaben went above and beyond to help really make it h My daughter was able to get her first car with the help of Richard Klaben and Tim Sterling. Mr. Klaben went above and beyond to help really make it happen, and Tim was the nicest and most honest sales person we have ever experienced. Everyone expects to deal with car salesmen that promise the world to get you in there, and then you spend your entire day trying to get the car you like at the price you can afford, and most of the time you end up walking out frustrated. Well, not today! We had the easiest and smoothest car buying experience....ever!!! They were very accommodating, prepared, and quick to get the paperwork taken care of, and we all know how long just that part takes. We told them what we wanted and what we were able to afford, and it was taken care of, and we are very appreciative. Of all the vehicles my husband and I have owned in the course of our lives, this experience with Klaben has been the absolute best experience ever. I will continue to let everyone I know and meet that if you want the best car buying experience, then they need to purchase their next vehicle at Klaben Ford and have Tim Sterling be their sales representative. We cannot thank you all enough for all of your help and wonderful service. Happy New Year! Sincerely, Lisa and Sam Applegarth (and Nick) More