Klaben Ford Lincoln

Wonderful experience. Danny went right to exactly what I wanted. It was actually on the lot! How perfect was that. Very customer oriented. Took plenty of time to go over my new leased car. wanted. It was actually on the lot! How perfect was that. Very customer oriented. Took plenty of time to go over my new leased car. More

I had done plenty of research and spent time doing a considerable amount of legwork prior to going to Klaben to look at vehicles. My wife and I were interested in the Ford Edge, and I had taken conside considerable amount of legwork prior to going to Klaben to look at vehicles. My wife and I were interested in the Ford Edge, and I had taken considerable amount of time gathering offers for both my trade, and for an Edge equipped to our specifications at other dealers in the area. We actually first looked at an Edge at another area dealer and had a great experience with the internet salesperson, but upon stopping at the dealership to see the vehicle in person and potentially take a test drive, our experience took a complete 180. Prior to leaving their establishment, they had given me a low and high value of where they were on my trade-in. They were going to make some calls so that they could establish the highest number for me. The next day when they emailed me their official value for my trade, it had dropped a thousand dollars from the lowest value they told given me in person the previous evening. At that point, I decided I was finished dealing with them. That led me to a search of Klaben's online inventory. I came across an Edge equipped with all the options we were looking for. They only things that did not completely match our "first choice" criteria were the color of the exterior and interior. Because it met all the other criteria, I called Klaben to verify they still had the vehicle on the lot. I was transferred to Roscoe, and he took my information. He then went out on the lot to verify they still had the vehicle. Once he confirmed it was still there, he called me back and we scheduled an appointment to meet with him later that evening to look at it. I could tell just from our brief phone conversation, he was going to be very enjoyable to work with. He seemed very enthusiastic, and had a great personality. Upon arriving at the dealership that evening, Roscoe greeted us at the door as soon as we pulled in. He already had the car pulled near the building, and after a brief conversation, we walked out to look it over and take it for a test drive. During our test drive, I explained our situation, and what had happened with the previous dealer. When we arrived back at the dealership, he arranged for someone to evaluate our trade, and we began talking numbers. As I stated earlier, I came very prepared, and had documented evidence of offers from other dealers, including the one that we had left unsatisfied with the service. After he came back with their initial offer, I told him how far off we were, and presented him with the information I had collected. At first, I think he was a little surprised, and unsure of how to respond. He actually said he wasn't sure they would be able to get to the numbers offered by the other dealers, and said if they are going to give you that, go buy it. I told him I respected his honesty, and expressed I would highly prefer buying the vehicle from him and Klaben because of the "bad taste" I had regarding the other dealership. I told him I wasn't looking for him to beat there offer, but knowing where they were, I needed him to at least match it. Even though our experience had far exceeded the one we had with the other dealer, it wasn't worth a couple thousand more dollars. Roscoe then went back to the sales manager. At this point, my wife and I had decided it wasn't going to work out right now and began to prepare to leave. Just as we put on our jackets and gathered our things, Roscoe came back, handed us his business card, and presented us with his best offer. I looked at the number he managed to work out with his sales manager (unfortunately I do not recall the sales managers name, but I would also like to say our experience with him was as equally as pleasant as our experience with Roscoe) and not only did they match the offers I had presented him, he beat it. Now, I will say that I'm not a fan of the back and forth so many car dealers play when you are working on a deal, when it turns out like this one did, I'm a little more accepting. I'm not sure how they suddenly came up with the final number, but when I saw it, I think both my wife and I had pretty much made up our minds that we would be signing paperwork to buy the car. They beat the number I was looking for going in and exceeded all expectations. As it was already after closing time, we told Roscoe we would go home and talk it over, and if we decided we wanted to proceed, we would call him in the morning to finalize (even though as stated previously, I think our minds were already made up). The next morning, we called and told him we wanted the Edge, and would be in later in the day to finalize our paperwork. A little later in the morning, Roscoe called to get some information so he could begin preparing paperwork prior to our arrival and save us as much time on the delivery as possible. When we arrived back at the dealership to sign, everything was ready for us and we got through all the paperwork fairly quickly. We then spent a some additional time with Roscoe, as he made sure to go over all the features of the Edge so that we understood everything. He was very knowledgeable about features, and was willing to spend as much time as required to ensure we were completely comfortable prior to leaving. For anyone looking for a new Ford or Lincoln, I would highly suggest taking some time to visit with Klaben, and would highly recommend requesting Roscoe. I will say, all the sales staff we encountered during our time there were very personable. While it may take a little more work to get the offer your looking for, the service you'll receive will make up for it. It was a great experience for my wife and I. The only negative I can come up with regarding Roscoe is that he is a die-hard Cleveland Browns fan. I guess everyone has at least one flaw. Go Steelers!! More

Matt was extremely knowledge and accommodating he answered all my questions along with the rest if the staff were extremely friendly. I will definitely be returning to klaben whether for service or t answered all my questions along with the rest if the staff were extremely friendly. I will definitely be returning to klaben whether for service or to purchase a new car. More

Kenny King and Try Davis were the very definition of professionals. We told them what we were looking for and they went above and beyond to help us. This kind of service is why since the age of 19(I'm c professionals. We told them what we were looking for and they went above and beyond to help us. This kind of service is why since the age of 19(I'm currently 43) Klaben has been the only place I purchase vehicles. More

We have dealt with the best sales guy, Kenny King for many years now and have always been extrememly happy with his service and ability to get us into the car we want at the price we can afford. He is we many years now and have always been extrememly happy with his service and ability to get us into the car we want at the price we can afford. He is well informed and is willing to work out several scenarios in order to fit our needs. He is very forthcoming and easy to negotiate with. A true pleasure - that is why we always come back to Klaben! We had the pleasure of dealing with Ty Davis this time around too - he was willing to show us all the cars we were interested in and we're able to take test drives on our own which makes it a more comfortable experience. He showed us all the main features of the vehicles and was easily able to help us compare their features and match them to our needs. Klaben Ford in Kent in general is a very welcoming, customer service oriented dealership to work with. I would highly reccomend the dealership and these two sales personnel to anyone. Thank you, Sonni & JJ Cuyahoga Falls, Oh More

Experience overall was "great"! My fiance and I never once felt that we were being rushed or being pushed into a sale by any means. Matt was very patient, thorough, honest and straightforward. H I never once felt that we were being rushed or being pushed into a sale by any means. Matt was very patient, thorough, honest and straightforward. He helped us out a lot with our leasing deal and did what he could to to get us to the payment that we were comfortable paying. Highly recommended. More

Thank You Matt It's nice driving the new car with Thank You Matt It's nice driving the new car with better gas mileage now with the times as they are. Thank You Matt Hryb for your time and service w Thank You Matt It's nice driving the new car with better gas mileage now with the times as they are. Thank You Matt Hryb for your time and service was very nice. More

I received excellent service from sales through signing of paperwork. Mike Cooney and Christine Klaben made this a comfortable and easy experience. True professionals! Thank You! of paperwork. Mike Cooney and Christine Klaben made this a comfortable and easy experience. True professionals! Thank You! More

My wife and I both were impressed with the overall experience with everyone listed above. Each knew their respective jobs very well and had a friendly manner in their dealings with us. I never felt experience with everyone listed above. Each knew their respective jobs very well and had a friendly manner in their dealings with us. I never felt that their was any pressure to make the deal. I very much liked finishing the deal with Doug Beavers rather that a closer coming out and playing the heavy as I have had in prior car purchases. I did research on the price before our final meeting which most do these days with the easy of the net, so I knew you price was fair to start with and that is what set the stage for a relaxed buy and sell atmosphere. Another joy was there was no rush with the whole process. Jeff was very patient, Katie was ready with the docs and explained the warranty well and left it up to us on the upgrade we took. Jim was also a refreshing mgr. who was very up front and concerned for us about getting the registration in Ca. In summary it was everyone's concern for us instead of the deal that made our purchase enjoyable; simply from the price to the to the dice it was nice. We drove thru a blizzrad in the Co. rockys on the way home to Calif. and the MKX made us feel like we were in a space ship protected from extreme conditions outside. Sincerely Art Kelly 4-15-13 More

I was really impressed with the deal we got on our new Ford Edge. Mike Pennock is a great salesperson and never once did we feel pressure to buy anything,Klaben Ford makes you feel at home the whole time Ford Edge. Mike Pennock is a great salesperson and never once did we feel pressure to buy anything,Klaben Ford makes you feel at home the whole time you are in there dealership, I went there to just take a test drive of the Ford Edge and to get a price and payment,I was not really looking to buy that day,but after the test drive and getting all the figures I was looking to get that day the deal was to good to pass up that day.I am REALLY happy with the deal we got and with everyone at Klaben Ford,and Im in LOVE with my Edge. Thanks again Mike and Klaben Ford, I will be buying or leasing from you again in the future. More