Klaben Ford Lincoln

In October 2012 I acquired a Lincoln MKX at Klayben, selected after a very bad service experience at another dealer. My Executive Assistant needed a replacement for her 2006 Chrysler 300 see owned. She selected after a very bad service experience at another dealer. My Executive Assistant needed a replacement for her 2006 Chrysler 300 see owned. She researched the Ford/Lincoln product line and selected a Ford Taurus LTD-AWD. My business operates in the Snow Belt - I advised her only to consider AWD for safety concerns. After my own very positive experience at Klayben with Matt Hryb in 2012 Klayben in Kent was a natural selection.Many times these days a salesman makes a pitch and then the Service department either makes or breaks the important "return purchase". Matt and Klayben together ensured our visit there. We viewed a very nicely equipped Taurus Ltd-AWD and then looked at Lincoln MKZ and MKS models. An MKS-AWD was selected and test driven with Matt Hryb and Roscoe Woodberry - an excellent demo , especially on the complicated voice command system. Onto the negotiation. I presented a very sharp pencil outline of my expected "deal" with very specific parameters. The selected car had more options than required and my parameters of the deal were intently listened to. The offer made met my expectations extremely closely so it obviously gave all parties what was needed. Paperwork was expedited smoothly and quickly and then onto vehicle orientation, again expertly carried out. It was her Birthday Week so we left Klayben with her new very well received and appreciated MKS. More

I had a need to purchase a truck, and Doug was recommenced to me by a friend. I was very pleased with his salesmanship and expertise. recommenced to me by a friend. I was very pleased with his salesmanship and expertise. More

I went to Klaben to check out a car, and ended up leaving the lot with a car that I got for a great deal! Chris Dickinson was a pleasure to work with during the process! He was knowledgeable and made sure th the lot with a car that I got for a great deal! Chris Dickinson was a pleasure to work with during the process! He was knowledgeable and made sure that I understood what was going on each step of the process. I recommend with full confidence Chris and the Klaben team! Thanks so much, I love my new Focus! More

Matt was very knowledgeable about Ford products, friendly, courteous, and sure of what he said. This isn't my first purchase with Klaben, but, as always a pleasurable one. Thanks guys! friendly, courteous, and sure of what he said. This isn't my first purchase with Klaben, but, as always a pleasurable one. Thanks guys! More

From the moment I made the appointment and later entered From the moment I made the appointment and later entered the service department I felt like I was a preferred customer. Mona has always taken care of From the moment I made the appointment and later entered the service department I felt like I was a preferred customer. Mona has always taken care of my needs and is very helpful to both myself and my wife. She schedules me at my convenience and the work is completed within a reasonable time and done correctly. More

I LOOOVE ROSCOE HES AN AWESOME SALESMAN. THIS IS THE SECOND VEHICLE I HAVE BOUGHT FROM HIM AND BOTH TIMES HE WENT ABOVE AND BEYOND FOR ME, I HAVE SENT HIM ANOTHER CUSTOMER AND SHE IS HAPPY WITH HIM AS W SECOND VEHICLE I HAVE BOUGHT FROM HIM AND BOTH TIMES HE WENT ABOVE AND BEYOND FOR ME, I HAVE SENT HIM ANOTHER CUSTOMER AND SHE IS HAPPY WITH HIM AS WELL. HE GOT ME A GREAT PRICE AND IS ALWAYS VERY FRIENDLY I ENJOY DOING MY BUSINESS WITH HIM, AND HE INTRODUCED MATT TO ME THIS TIME AND HAD MATT DO A FEW THINGS AS WELL, HES ALSO A GREAT GUY. I WILL BE BACK IN 3 YEARS TO GET MY NEW LEASE. THANKS AGAIN ROSCOE, LOVE YA, KATHY More

We love Don B. My husband and I bought a new fiesta from him last year and when we decided to upgrade our other car to a cmax we wouldn't go to anyone else. Don provides excellent customer service and worke him last year and when we decided to upgrade our other car to a cmax we wouldn't go to anyone else. Don provides excellent customer service and worked with me to find the perfect car for my needs and then some! He also showed me how to use the bells and whistles! We highly recommend him! More

We are from Parma, although there are other, closer, dealerships, we drive the 50+ miles to Klaben for their Sales and Customer Service. We have been customers for over 15 years and have purchased or le dealerships, we drive the 50+ miles to Klaben for their Sales and Customer Service. We have been customers for over 15 years and have purchased or leased at least 7 vehicles , 100% satisfied every time. Chis Moldas has gone above and beyond in search of and in negotiating a vehicle to suit our must haves each and every time. He is an advocate for Klaben Ford and has made our experience a pleasure each and every time. I would recommend Klaben and their staff to anyone shopping for a great vehicle/deal Donna Danko/Roman Sokol More

As background: Clint worked for 38 years with Ford Walton Hills in fabrication/welding and knows his product. Bea worked 30 years in leasing/selling vehicles/training and administration. All this being said Hills in fabrication/welding and knows his product. Bea worked 30 years in leasing/selling vehicles/training and administration. All this being said we were greatly suprised and pleased by the change we encountered in the "world of the automobile and sales". Our salesman was Doug Beavers. He answered questions throughly, honestly, with knowledge and at times before we asked. He was respectful and throughly schooled in the product. We feel we were well served, would and have recommended the dealership, and especially Doug. We will be back for service and of course, when we need another vehicle. Thank you for bringing the field of Dealership and Auto Salesmanship up to the level of pride and respect it has needed. More

Adam went out of his way to accommodate a Quick service on a Saturday so my daughter was able to make her out of state job interview. His friendliness was beyond any I've seen at any other dealership. My on a Saturday so my daughter was able to make her out of state job interview. His friendliness was beyond any I've seen at any other dealership. My son just bought a new car from Klaben and that service also exceeded our expectations. Klaben makes you feel important and not like they are doing you a favor. Excellent!! More