Klaben Ford Lincoln

Klaben Ford/Lincoln has given me consistently excellent service, reasonably priced, and Mike Brandvold, service manager, is very easy to deal with: reliable, polite and plain spoken. He gives clear explan service, reasonably priced, and Mike Brandvold, service manager, is very easy to deal with: reliable, polite and plain spoken. He gives clear explanations, presents options and, in my experience, has always delivered at or above expectation. I have recommended Klaben service to others and would continue to do so. More

Don is a very friendly person and interested in helping the customer out any way he can. If I need a Ford or Lincoln, I will call Don the customer out any way he can. If I need a Ford or Lincoln, I will call Don More

Best customer service. Friendly, courteous, knowledgeable, and personable. Danny has been great, this is my second time around. I drive across town just for this experience, even though their i knowledgeable, and personable. Danny has been great, this is my second time around. I drive across town just for this experience, even though their is another ford dealership within ten min. From me, they don't compare! More

Kim Wolfram is always very pleasant and helpful whenever I bring our vehicle in for service. She is always able to answer my questions in a knowledgeable manner. She always makes sure that I get all the p I bring our vehicle in for service. She is always able to answer my questions in a knowledgeable manner. She always makes sure that I get all the possible discounts that are available. And nowadays every penny counts! I will continue to use Kim as my Ford Service Tech More

Klaben has excellent service. Ty Davis was very friendly and patient with us. He was able to meet our needs by bringing the car to us since our Grandfather was not feeling well. He was able to give advice a and patient with us. He was able to meet our needs by bringing the car to us since our Grandfather was not feeling well. He was able to give advice and information and details about the car that turned the tide as far as which car we were going to choose based on our unique situation. He made the lease end process very easy and took the work out of having to search from dealer to dealer endlessly. Ty Davis is the first salesman we have met to break the five star scale where five is the best you can get. Enough said. We would highly recommend Ty Davis for any future transactions dealing with Ford/Lincoln. More

Took my F-150 4x4 in for 37,500 servicing and to replace my tire pressure sensor monitor. Mona Crooks my friendly service writer not only made sure the work was done correctly but saved me a bunch of money my tire pressure sensor monitor. Mona Crooks my friendly service writer not only made sure the work was done correctly but saved me a bunch of money as well. Can't beat that!! More

I was not sure if I should classify this as a service or sales rating...we took our 2012 Escape in for it's 30K mile service, Kim set us up and we went to the customer lounge to relax. We had our free coff sales rating...we took our 2012 Escape in for it's 30K mile service, Kim set us up and we went to the customer lounge to relax. We had our free coffee and treats, watched a little bit of news and decided to take a walk to the new car lot. Dave Mott sold us our 2012 Escape, that was a great experience so we stopped in to say Hello, he took a walk with us and we looked at the new and improved 2013 Escapes. Before we knew it, Dave was writing us up a deal!! We were able to trade in 2 of our "extra" vehicles and got a fair trade in price. Once again Klaben Ford met all of our needs, service and sales, with the professionalism and courtesy. I cannot say enough about Kim Wolfram in service and Dave Mott in sales, of course I would recommend Klaben, I am a repeat customer!! More

The salesman, Don Cheatwood, was very helpful in helping me to get into the new car in a timely manner at a good price. I might not have bought it if it wasn't for him. Mike was very cooperative during this me to get into the new car in a timely manner at a good price. I might not have bought it if it wasn't for him. Mike was very cooperative during this process as my trade-in was being serviced at the time. r; More

My initial visit to Klaben on Saturday, June 8th was to take a look at possibly getting into a used F150. We had spent the entire morning looking at used cars at other dealerships, and had pretty much mad take a look at possibly getting into a used F150. We had spent the entire morning looking at used cars at other dealerships, and had pretty much made up my mind (but not the wife’s) that I was going to settle for a used car from another dealership. Earlier we had left that dealership, to discuss everything over lunch, had lunch and were on our way back to the other dealership, when the wife decided lets at least take a look at the F-150s (something I have always wanted, and maybe someday will have). Pull into the lot, and just looking at what was on the lot (used) and Todd walked up to us, and was very courteous and respectful of our time – asked if there was anything he could do for us, told us to look around and if we had any questions to let him know. I really appreciated that approach, no rushing, no pressure and not being STALKED. So, I asked about the F150 used/new/lease options and after sitting with Todd and going over the numbers, I knew it wasn’t right for me and the family at the time, nothing against Klaben or the F150 just not in our numbers for many reasons. So, I was ready to walk out and go get my used car (from the other dealership).—But, Todd, asked if we thought about a Ford Fusion and he mentioned the special that was running (again no pressure, just mentioned it). So, we decided sure we can take a look at it. He spoke highly of the vehicle and we decided sure – We looked, we took it for a test drive (the whole family)and well we took it home (not that quickly, but it sure felt like it-compared to previous experiences at other dealerships). Everyone at Klaben that we came in contact with that day, just made us feel like we were at the right place. Todd and I believe Jennifer (sorry if that is wrong, I am not good with names) – extended their day to take care of us, and though I felt terrible that they did this, they were consistently telling me no worries they were just happy to have us as a customer and a new member of the Klaben family. Now, I have been to other places where people say that, but I truly knew they were NOT just words, and that they truly meant it. Jennifer went over all the forms with the wife and myself, and answered all the questions that we had regarding the forms and the lease. THANK YOU!!! So, we spent Sunday, driving around in our new 2013 Fusion and loving it. Our experience with Klaben and especially Todd was a great experience. We will highly recommend Todd and Klaben to friends and family. Thanks, Bill P.S. Oh and man I am so glad my wife took the detour More

This service department always makes you feel very comfortable. Kim is fantastic and she is very detail minded and my car is always ready when promised. comfortable. Kim is fantastic and she is very detail minded and my car is always ready when promised. More