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Klaben Ford Lincoln
Kent, OH
16,127 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 16,127 reviews
February 22, 2019
Just Excellent This was my 3rd Ford that I've purchased from Klaben, and the 2nd time that I've had the pleasure of working with Nate. Everyone at Klaben is extremel This was my 3rd Ford that I've purchased from Klaben, and the 2nd time that I've had the pleasure of working with Nate. Everyone at Klaben is extremely helpful and friendly. They helped me find the right car for my budget and made the financing simple. I'm super happy with my Ford Escape! More
by shcleveland
Verified CustomerEmployees Worked With
Nate Bryant, Denise Miller
February 22, 2019
My first lease! Thanks to Terry and Nate for helping me with my first lease! I went to Klaben just to look at what they had on the lot and explore my options, but by Thanks to Terry and Nate for helping me with my first lease! I went to Klaben just to look at what they had on the lot and explore my options, but by the end Terry found the perfect car for me. Then Nate made the whole paper process so much easier and helped me set up my car. Overall, it was an amazing experience and I can’t wait to work with them again in three years! More
by Mdensmore
Employees Worked With
Terry Baughman, Nate Bryant
February 22, 2019
Easy peasy Door to door Lincoln service is wonderful. Compared to the olden days of service, this is a breeze. I can’t ever imagine having anything but a Lincoln Door to door Lincoln service is wonderful. Compared to the olden days of service, this is a breeze. I can’t ever imagine having anything but a Lincoln. Thank you, Klaben! More
by LilyMae8015
Employees Worked With
Mario Palomba
February 22, 2019
Amazing experience!! I dreaded buying a new car for the longest time. I had a very negative experience with the last vehicle I bought and hated even thinking about having I dreaded buying a new car for the longest time. I had a very negative experience with the last vehicle I bought and hated even thinking about having to do it ever again. Branden made the experience a breeze. He was up front and honest and made the whole buying experience painless. We bought my husband’s truck from him and then went back a few months later to buy my new vehicle. I won’t be going to anyone else for car buying! More
by Mpease3765
Employees Worked With
Branden Johnson
February 22, 2019
Uncomplicated and straight to the point After the initial test drive and quoted down payment and monthly payments i told them i wasn't interested. After 1 week, they called me back with mu After the initial test drive and quoted down payment and monthly payments i told them i wasn't interested. After 1 week, they called me back with much better numbers. I compared these new numbers from other dealerships i was working with and decided to purchase my new car. Salesmen were very polite and direct, which i like. I am a no nonsense kinda person and don't get emotional about a car, i look at the numbers. I don't mind dealerships making money, after all, that's why they are in business. But it's very important to get estimates from other dealers. I have been buying and leasing vehicles from Klaben for more than 25 years and they have always treated me good. All my best to everyone at Klaben....!!! More
by Happy Customer
February 22, 2019
Awesome service, great people! Tim and Matt were awesome, made sure we were happy with the car we got. Tim kept us laughing and comfortable! Thank you! We love Klaben! Tim and Matt were awesome, made sure we were happy with the car we got. Tim kept us laughing and comfortable! Thank you! We love Klaben! More
by Smpbja
February 22, 2019
5 stars I gave this dealership 5 stars because of the amazing service by Branden Johnson. He helped us get exactly what we wanted for a great price, he was ex I gave this dealership 5 stars because of the amazing service by Branden Johnson. He helped us get exactly what we wanted for a great price, he was extremely friendly and helped us out with any questions that we had. 5 stars all around!! More
by Justinw2222
Employees Worked With
Branden Johnson
February 22, 2019
Wonderful. Mike Cooney is a great person and is very knowledgeable about the cars and since I have bought from him before he knows what I like. Mike makes the p Mike Cooney is a great person and is very knowledgeable about the cars and since I have bought from him before he knows what I like. Mike makes the process easy when purchasing a vehicle so it makes it enjoyabke and I drive away with a car I will enjoy. Thank you Mike. More
by Bonnie.sampson52
Employees Worked With
Mike Cooney, Denise Miller
February 22, 2019
Poor Communication We had an issue with our radio navigation unit. It took a few visits to diagnose the issue I thought I had described in great detail. The second visit We had an issue with our radio navigation unit. It took a few visits to diagnose the issue I thought I had described in great detail. The second visit they got the error code needed, but we're unable to get the part from Ford despite claiming every day it had shipped and was coming on a specific date. After several days of this, we asked for our car back until they could get the part, which they resisted but finally allowed us to pick up our own vehicle. After another week or two they finally got the part. We scheduled a service visit that worked on our schedule and they gave us a 1-2 hour estimate to install the part. So we go and drop it off, and call 3-4 hours later to see about picking our vehicle up, and they hadn't even started working on our vehicle yet. I call back an hour or two later, and asked why we bothered scheduling an appointment if they didn't plan to even work on it. They didn't give me much of an answer. I asked about finishing that evening, and they were able to finally prioritize it enough to get the job done so I could pick it up before they closed. But getting information from the service writer, and coordinating what was going on, making appointments, and getting updates was more work than it should have been. I was very disappointed in the overall experience. To top it off it seemed they left alot of dirt and smudges on the interior of the area they were working with. Our vehicle wasn't the cleanest to begin with, but it still seemed unprofessional. More
by matt.kinsinger
Employees Worked With
Brandon Pritchett
February 22, 2019
Doug Carter is the best! I've bought from Doug Carter in the past, and it is always a painless experience. He makes you feel comfortable and explains everything clearly. They I've bought from Doug Carter in the past, and it is always a painless experience. He makes you feel comfortable and explains everything clearly. They gave me more on my trade than I expected. You won't find a better dealership or salesman around! More
by Jackibailey
