"Very easy to work with!!"
Dealership was awesome in having everything set up when I bought my truck. I drove 6 hours from another state and Chris the salesman had everything ready when I got there. Got a very good deal also!!
"Excellent Car Buying Experience"
I recently purchased a 2018 Mustang GT from Klaben Ford. My sales person was Chris Volk and he helped to provide a quality car buying experience. Chris was very knowledgeable and of both the product as well as the purchasing process. He was upfront with all the information and no drama. He was professional and respectful of my time. I also had the opportunity to meet Rich Klaben who introduced himself and was genuinely thankful in my interest in buying from his dealership. I also was introduced to Sean Bradford who is the service manager and offered his services in any way he could to help. I was offered a fair price for my trade in as well as a fair purchase price. Once again , no drama. The transaction was completed quickly and efficiently with Jennifer Bowen in Finance. She was knowledgeable about finance options and was again respectful of my time.
"Best Car Buying Experience Ever"
- New Klaben Family Fan
I have been buying cars for over 30 years, and I have never filled out one of these reviews, typically because buying a car is an evil necessity of life. Today was pleasantly different. Chris Volk and I worked via email to complete my entire purchase. He even helped me get the price point I needed in a beutiful 2015 Explorer. Jenn Bowen breezed me through all the paper signing in finance and even worked a deal for a great rate and extra warranty coverage. My entire in-person purchase today took less than an hour, was fun, and pleasant. Thank you - I will be back. Dan Parvu Westerville, Ohio
"getting it right"
I was impress with the manner how things were
done , Chris took his time and patients to realize
and listen to his customer was concern about
there vehicle and what needed to be done that's
knowledge and pride and very professional .
"Great sales and service experience"
- Joel R
Great sales experience with new vehicle purchase from Rich Klaben and Chris Volk. Joe Bellian took the time to explain the details and operation of the new tech on the vehicle. Joe or an equivalently trained rep should be present at deliveries of new and other vehicles with newer advanced technology.
Very easy car buying experience. Chris Volk contracted me within minutes of my email. He answered all of my questions. Financing was an easy process.
"Best Dealership ever!"
I have been buying and leasing cars at Klaben Ford for 10 years now, and I would not even consider any other place for such an important decision. Richard Klaben, and his crew are THE best. This time sales associate was Chis Volk, and his level of professionalism was incredible. Like the entire dealership is was easy, low pressure and reassuring was usual. I could not be happier with my Escape, my deal, and my experience. And the service after the sale is incredible too.
"People willing to go the extra mile!"
- Floor Show
Very much enjoyed our buying experience at Klaben’s. Chris Volk made every part of our shopping experience pleasurable, he actually picked me up and brought me to the dealership. I will definitely come here again when I’m in the market for a new automobile. It’s easy for a company to talk the talk, however what an experience when they actually walk the walk!
"Incredible customer service"
When I was deciding on whether I would lease again or buy, I decided to lease. Then I had to figure out whether I would lease from ford or someone else. Then I had to choose a dealer. when I chose to stick with not only ford but also Klaben Ford, I had to choose a car. In the midst of my changing decisions about what car and when I would upgrade and trying to figure out a budget, let’s just say I was scatter brained. However through it all, Chris Volk at Klaben was so helpful and understanding with me. After finishing all of the decision making i had to complete the paper work and Christine made it so easy and effortless for me. These two were life savers for me during his hectic time and i am so going to go through them again and again! I am so so grateful I chose Klaben and would 100% tell everyone looking for a car to go through them! P.S. I love my new ford ecosport they helped me get!!!
"Great and easy sales experience "
Experience was made super easy. Almost everything was practically done online or over the phone. I told Chris what I was looking for and he was able to find me a great car.