Klaben Ford Lincoln of Warren

Integrity and professionalism I have purchased many vehicles from this dealership and Gary James. They are fair and honest throughout the sales process. Everyone treats you like an I have purchased many vehicles from this dealership and Gary James. They are fair and honest throughout the sales process. Everyone treats you like an important customer. And their service team is exactly the same. More

Excellent My visit was quick and painless. Bo helped get the car I wanted around the price I was looking for and had Jim finish the job for us. Natalie was grea My visit was quick and painless. Bo helped get the car I wanted around the price I was looking for and had Jim finish the job for us. Natalie was great as well, very friendly and helpful. More

Smooth experience I very much enjoyed my experience here. Everyone was very professional and helpful without being pushy towards buying. Very straightforward experienc I very much enjoyed my experience here. Everyone was very professional and helpful without being pushy towards buying. Very straightforward experience. I would go back for all my purchase and service needs. More

Great dealership! My experience at klaben was exceptional! My salesman chuck was great! He was helpful and wanted to make sure my daughter got the right first car. He c My experience at klaben was exceptional! My salesman chuck was great! He was helpful and wanted to make sure my daughter got the right first car. He called me three days after we purchased a 2011 fiesta. I told him that the passenger side window didn't roll down. He had me come in and they fixed it free of charge (even though used cars only have a 1000 mile powertrain warranty) Karl in the service department was awesome! He was friendly and they fixed the car quickly! I couldn't be happier with my experience at klaben and would definitely buy a car there again! If you're looking to buy a car, go to klaben and ask for chuck! You'll be glad you did! More

Excellent Had no issues with the service I received. It was quick, easy and convenient! My service person was a dictionary of information but sadly I forget hi Had no issues with the service I received. It was quick, easy and convenient! My service person was a dictionary of information but sadly I forget his name to be able to give him proper credit for a great job. I believe it was John but not sure. More

Usually Excellent But One Complaint This Time Called needing repair/replace of driver side door situation, Driver Side Door Ajar message stayed on, even slamming the door repeatedly would not lock Called needing repair/replace of driver side door situation, Driver Side Door Ajar message stayed on, even slamming the door repeatedly would not lock it--the alarm system would go off periodically. Was worried while inside driving the Flex--would the door fly open? plus it would only lock if I manually pushed down the buttons. There was a recent carjacking on my usual route home, so that worried me that I could not reach the back doors to lock them while inside. When I called for appt., had to wait 1-1/2 weeks, which I understood--and they acknowledged they knew what this situation entailed as they just fixed another one recently. I work dayturn and made an early 8:30 appt., was there an hour waiting for the repair when I was told they had to order the part. I'd have to come back. Nothing was said about how long to expect the part to come in. I called after the July 4 holiday and asked for an idea on when to expect the part: Days? Weeks? Was told part was in and scheduled for repair later that week. Just a little unhappy that the part was not ready the first time when I was expected and they knew the vehicle and that I had an extended warranty.... But otherwise, it is always awesome at Klaben. Working day turn and arranging to be late a second time was a bummer.... More

Incomparable and Outstanding After receiving sub-par treatment at other dealers, my husband and I decided to travel 35 minutes to Klaben Ford upon a friend's recommendation. Upon After receiving sub-par treatment at other dealers, my husband and I decided to travel 35 minutes to Klaben Ford upon a friend's recommendation. Upon arrival at Klaben, we immediately noticed the dealership's spotless facilities and upscale, yet comfortable, atmosphere. We were greeted instantly by sales associates and then a rare event happened: the owner, Mike Klaben, actually took time out of his busy schedule to meet us. Amazingly, he not only met us, but also asked questions, listened intently to our answers, and communicated our answers to the salesman, Jim Valesky. Jim Valesky, in one word: phenomenal. We have purchased/leased everything from luxury cars to used cars at dealerships across the U.S. and have never had such a world-class, and easy, experience. Jim spent time getting to know us and at no time did he exert any pressure on us, or use any of the typical "salesy" techniques. Literally, he could not have made our experience any better. Jim is an exemplar of what a genuine, trustworthy, and customer service oriented, auto professional should aspire to be. If we could bestow more than 5 stars upon him we would! A++++++! We will definitely return to JIm and Klaben for our next vehicle. Thank you so very much Jim! More

Awesome My parents & I had a great experience with Mike. Mike really helped us in finding the best car for all of us. He made sure we were thrilled with our n My parents & I had a great experience with Mike. Mike really helped us in finding the best car for all of us. He made sure we were thrilled with our new car. Love our new car, Thank you Mike! More

Best salesman ever I've only bought 2 cars from a dealership. Both cars were sold to me at the same delearship by the same man 12 years apart. Jim Valesky. By far the be I've only bought 2 cars from a dealership. Both cars were sold to me at the same delearship by the same man 12 years apart. Jim Valesky. By far the best man for the job!! He worked with me and made me feel very comfortable. Answered any and all questions I had. Gave smart answers to my dumb questions. Lol. I highly recommend going to Klaben Ford and ask for Jim Valesky. He'll spend as much time as necessary to get you the best car and deal he can. Even on Hus day off. Thanks Jim. More

Excellent We couldn't have asked or expected a overall better experience. Extremely pleased with Mike Urbania!!!! Absolutely no complaints.. Would definitely re We couldn't have asked or expected a overall better experience. Extremely pleased with Mike Urbania!!!! Absolutely no complaints.. Would definitely recommend Klaben Ford Lincoln of Warren, and Mike to be their Sales Rep. More