I have been going to Klaben Crown Ford and recommending it to many people, for many years. The service department is outstanding, never any surprises when I show up to pay the bill, honest and friendly service. Outstanding and will continue to go there till I can no longer drive!
I had a damaged tailgate that needed replaced. Jeff gave me an estimate very quickly. We got the work scheduled in a timely manner. The body shop staff painted the tailgate so well that it looks new, a perfect match to the rest of the truck.
As always, I was greeted in a friendly & professional manor, the work was performed in a timely fashion & always right the first time ! I recommend Klaben service to everyone, & always a nice selection of new & used cars & trucks when your ready for one !
I brought my Dodge Charger in for a oil change.
I was a little worried because I didn’t own a ford... but Klaben of warren made me feel like family!
They explained everything to me in language I could understand. I look forward to my next visit ! 😊
Had four tires changed and when my SUV went in for service there was no noticeable whining noise. As I was driving home I noticed a humming noise coming from front wheels. I thought it was tires, and went back the next day to ask service to drive and check it out. He declined and said it was the way tires wore on other vehicle. Fast forward a week and I had to have front wheel bearing replaced??--$340. And of course service said " it couldn't have been anything we did". But no problem until tires were changed!! VERY STRANGE!!
Thank you for taking the time to share your concerns.
Please contact me so we can address the issue.
We value your business and hope to exceed your expectations in the future
Asst. Service Manager
The staff are the best part of the visit. They are always kind and smiling! Service is not too long. The waiting room has a tv, comfy couches, water bottles, coffee and even an office to use so you can work while you wait.