Klaben Ford Lincoln of Warren

Great overall experience I had initially visited a Ford dealer closer to home - who really did not seem very interested in my excellent condition 2010 Nissan Murano SL, or sel I had initially visited a Ford dealer closer to home - who really did not seem very interested in my excellent condition 2010 Nissan Murano SL, or selling me a new Ford Escape Titanium - even after three visits. They never actually gave me a trade-in price after they test-drove the Nissan, and never called me back to follow-up. I decided to look for another Ford dealer, and found Klaben a few miles from work. Within an hour, we talked about what specifically I was looking for, test drove a new Ford, test drove my Nissan, and priced out an escape - including my X-Plan discount and other Ford incentives. They hit my desired trade-in price from KBB (which I was thrilled about), and we ordered a new Ford soon after. Klaben Ford followed up several times after the order was placed, and the day it was delivered they put together the exact financing I wanted. The car was flawlessly prepped, and even had a full tank of gas and scheduled a free 5,000 mile service. My salesman Mike Urbania was not a typical pushy car salesman. He was professional, engaging, made some excellent suggestions, and answered every question I asked. When I took delivery of the car Mike spent a lot of time going over the process, and walked me through every step. He also spent a great deal of time going over all the features and technology, took my picture with the new car, and reminded me to call his personal cell number if I had any problems or questions in the future. I have bought a lot of cars from a lot of dealers in my life, but this was perhaps the best buying experience I have ever had. More

Lease #2 and the Escape This is my second purchase from this dealership, and from Mike. He made me feel comfortable the whole way through the process. I never had to guess wh This is my second purchase from this dealership, and from Mike. He made me feel comfortable the whole way through the process. I never had to guess what was going on with my deal, or if Mike was getting the best deal for me. I am very happy with my purchase, and with the customer service I received from Mike. He goes the extra mile for his customers, and that to me is as important as choosing the right vehicle. Thanks Mike, you made this happen for me and my son. We are extremely excited about the new vehicle! I will be recommending you to some of my friends! More

PROFESSIONAL ATTENTION The wrench & engine icons appeared on the dash screen of my 2010 XLT Escape-lost cruise control and had fluctuating speeds. Called and had a lovely la The wrench & engine icons appeared on the dash screen of my 2010 XLT Escape-lost cruise control and had fluctuating speeds. Called and had a lovely lady named Katie set up an appointment for the next day at a time that I needed and requested. Arrived on schedule, I told Scott my problem and also asked him how long it would take to diagnose the issue. He replied in 45 minutes to an hour. I told him I would return within 2 hours. Much to my surprise, upon my return, Scott said it's been repaired and you are ready to go and the best part, no cost it was under the extended warranty for the throttle enhancement program. So, bottom line, called got the day and time that I needed for the appointment, they performed all work within the time quoted and back on the road knowing that it was repaired properly and I just experienced true professional attention. More

Comet the escape! Matthew was a great salesman! He did not pressure me at all and let me test drive several cars before making a decision. He also was super available a Matthew was a great salesman! He did not pressure me at all and let me test drive several cars before making a decision. He also was super available and reached out on his private cell phone to make sure I had insurance and all the paper work I needed. He was very helpful. Nick was also very pleasant and was more than willing to answer all of my questions as a first time car buyer. More

My time buying a Lincoln Very good like the salesman like the dealer my experience learn the about the Lincoln I have been looking for a car like this but I liked the ride and Very good like the salesman like the dealer my experience learn the about the Lincoln I have been looking for a car like this but I liked the ride and all the extra. More

Buying my car I have known Jim for about 15 years. The car I was driving was 11 years old and would have needed a lot of work. I explained to Jim what I was looking I have known Jim for about 15 years. The car I was driving was 11 years old and would have needed a lot of work. I explained to Jim what I was looking for with bad knees I wanted something that I could just scoot my bottom onto the seat. When I told him what I wanted He showed me the suv of my dreams that worked perfect for me in my price range. I would have no problem recomending Klaben and Jim to anyone that is looking for a car, suv or truck. Bob Holmes More

Precise, clean store,personal service. This is the second vehicle I purchased from the dealership. I dealt with Mr. Klaben himself, that meant a lot to me. The store is pleasantly inviti This is the second vehicle I purchased from the dealership. I dealt with Mr. Klaben himself, that meant a lot to me. The store is pleasantly inviting along with the staff who are very courteous. I would recommend this dealership to friends and/or family and would purchase a third new vehicle from the dealership in the future. I took ownership and went over the car with Mike Urbainia who was wonderful. More

always a very pleasant experience buying a car. Have always bought my cars here, they are like family. always doing what's best for you and your situation. never any pressure. I always tell my frien Have always bought my cars here, they are like family. always doing what's best for you and your situation. never any pressure. I always tell my friends and family about the dealership. More

Great service We like the service at Klaben. Everyone are always very friendly and do what you need done to your car. We like the service at Klaben. Everyone are always very friendly and do what you need done to your car. More

We had a wonderful experience buying a car from John Filkorn My dad bought a Ford Fusion from John. John was so kind and patient. He explained how all the options worked. and even said if we ever needed anyt My dad bought a Ford Fusion from John. John was so kind and patient. He explained how all the options worked. and even said if we ever needed anything we can contact him. John was so genuine. I explained to John that my brothers and I wanted certain options on the car and what' options we found to be important. John understood and didn't push things we didn't want. He cares about the customer and their needs. No matter what we said, asked or negotiated John never lost his temper. Totally professional at all times. I would recommend Klaben Ford and John Filkorn to everyone. Sincerely, Marla Bluedorn and the Prevec Family More