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Klaben Ford Lincoln of Warren - Service Center

Warren, OH

4.8
1,070 Reviews
Call Service Center (330) 369-4444

1,070 Reviews of Klaben Ford Lincoln of Warren - Service Center

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November 08, 2021

The service staff was very polite, thorough, concerned about myself and my auto, kudos to all. More

by nagud44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier
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Nov 09, 2021 -

Klaben Ford Lincoln of Warren responded

Hello, thank you for your wonderful response to the quality of service our staff provides! We hope you continue to choose Klaben Ford of Warren for all your vehicle needs! Have a great day!

November 05, 2021

All the service people are excellent and pretty courteous and would recommend it and truck was nice and clean at pickup More

by parteeguy165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier, Ben Williams
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Nov 07, 2021 -

Klaben Ford Lincoln of Warren responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

November 05, 2021

Klaben took care of the maintenance I requested. The maintenance was done quickly and thoroughly. They even washed my car before giving it back to me. More

by ghiapaul01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Williams
Report | Print
Nov 07, 2021 -

Klaben Ford Lincoln of Warren responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

October 24, 2021

Took my car in for an oil change. It was quick. About 35 minutes. They also washed my car. More

by BT0400
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

October 21, 2021

Excellent service completed in a timely manner. Car was also washed and work was completed. More

by Millie/BobbiJo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier
Report | Print
Oct 22, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

Oct 22, 2021 -

Millie/BobbiJo responded

mlawler@neo.rr.com

October 19, 2021

Of the three things the car went in for two of the things were not fixed More

by bshoov4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Burk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2021 -

Klaben Ford Lincoln of Warren responded

Thank you for taking the time to respond. Your candid feedback is a valuable tool used to improve our processes. I apologize your vehicle was returned without all the issues corrected. We recognize it is frustrating and inconvenient when you have to be without your vehicle a second time for something that should have been completed in one visit. Per our phone conversation, we ordered the necessary part to replace the component you addressed. We will install that part and perform the other procedures necessary to resolve your concerns. Please call me at your convenience to schedule a mutually agreeable time to take care of these remaining issues. Again, we apologize for the inconvenience. Mike Klaben Sr. (330)369-4444 Ext. 112

October 15, 2021

Klaben Ford has great customer service. They are quick to respond to a customer’s needs. More

by SSMASSACCI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Klaben
Report | Print
Oct 18, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for leaving such a great review and high star rating. We hope you continue to choose Klaben Ford of Warren for all your vehicle needs! Take care!

October 15, 2021

Clean, friendly serviceNice lobby waiting Clean, friendly service Nice lobby waiting area. Complimentary beverages Enjoyable to wait while car is serviced More

by BMCROUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Renier
Report | Print
Oct 18, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 07, 2021

What a wonderful experience! very concise with expeditious services along with dessertful courtesy & Accomandations! Thanks Ford Linoln Klaben for hosting me like Family More

by mrdigitaleb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

October 04, 2021

Friendly and good service but trying to get an oil change on first come first serve basis is a pain. Should make appointments. More

by Mary James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier
Report | Print
Oct 06, 2021 -

Klaben Ford Lincoln of Warren responded

Hi Mary, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe travels!

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