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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,389 Reviews

5,389 Reviews of Klaben Ford Lincoln - Service Center

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February 09, 2022

When dealing my usual service rep, everything goes well and I trust the work needing done. When dealing with the other service reps, I feel they are looking for more than what's needed to boost their numbe More

by RIENZIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett, Mario Palomba
Feb 10, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest and candid feedback with us as well as taking my call yesterday. I appreciated the opportunity to gain additional insight and apologize for the poor communication and more importantly how we left you feeling during your recent visits. I have reflected on and shared this with our entire team, addressing to make sure they can empathize with your concerns and better communicate our intentions in the future with Value and benefits. Thank you for allowing us the opportunity to restore your confidence in us, and as always the entire Klaben team remains at your service. Sean Bradford - sbradford@klaben.com

February 08, 2022

Took a little time to schedule our collision repair, but was worth it. Had our 2018 explorer repaired after a hit skip in a parking lot. More

by Syd919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
Feb 10, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

February 06, 2022

Friendly and very professional staff. They reviewed all the services available without pressuring to take advantage of services that you did not want More

by stina0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Feb 08, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

February 05, 2022

Kim, and her team are wonderful I love working with them. It is a joy to work with them and will continue to work with them as long as I own my car. More

by m_re_williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

February 05, 2022

Tyler is fantastic. He always does a great job of explaining everything that needs to be done. More

by matt@missingmountain.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Feb 08, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

February 02, 2022

Klaben made my car being experience painless! They had the vehicle I wanted and it was a great deal. The service department is fantastic! They're knowledgeable, friendly and always courteous, and availabl More

by Renee K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Klaben Ford Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! We appreciate your recommendation of our dealership! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

February 02, 2022

Service was great but nobody wore a mask and I believe we are still in a pandemic, and should be trying to minimize contamination, especially indoors. I was also disappointed that my car couldn't get washed More

by elisaloring
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Feb 03, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and positive marks left. We share this with our entire team and reflect on its content to help us see where we are doing well and areas needing improvement. We then review and revisit our processes and policies to make sure we are doing all that we can to improve our customer's experiences. Based on your comments we fell short and in turn let you down as a result, no excuses. I appreciate the additional insight shared over the phone, the opportunity to apologize for leaving you feeling anything less than completely satisfied, and allowing us to make right a situation we created. Your kind words about our team members will be passed along as well. Thank you again for your feedback, and as always I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

February 02, 2022

Just came in because tire pressure low. Joe checked all the tires and under the hood and lights. Found one tire very low and said it needed looked at. I said it was just the cold weather change. He insiste More

by JMDDINO18
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if you have any additional questions about services you received and thank you again for choosing Klaben Ford!

February 02, 2022

They provide great service. Very friendly team. And your car is returned clean. great job More

by DEE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
Feb 04, 2022 -

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 02, 2022

I have been with klaben ford for thirty years. Would not go anywhere else . Great people. More

by lfreedman0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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