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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,389 Reviews

5,389 Reviews of Klaben Ford Lincoln - Service Center

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January 15, 2022

I scheduled a works oil change package and received fast courteous service. The service writer explained my complete car inspection that was included. More

by BENCHMN602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
Jan 17, 2022 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 15, 2022

I have always been treated as a valued customer. My questions were answered fully. The counter rep Mike B always makes sure I get the most for all my discounts. Very pleased with the Ford discount prog More

by evanovich, john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 15, 2022

I have been going to Klaben Ford for decades!!!! That in itself should tell you that if you're not going to Klaben, you're at the WRONG place! Excellent staff & service! More

by BILLNEITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 14, 2022

Service department always takes care of me. Joe is very professional, I’ve been dealing with Klaben‘s for probably 20 years I will never go anywhere else. More

by bduncan1665
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Joe here at Klaben Ford! We're looking forward to your next visit with us!

January 14, 2022

Service Department is great! Always friendly and willing to help get me in and out in a timely manner. More

by SUEROCK2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

January 13, 2022

I was very pleased with my service manager.He told me with the other service that I needed could wait until a later date. That way I didn’t have to wait 3 hours, just got an oil change. More

by narvay
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2022 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

January 12, 2022

The employees are all very polite and professional. Always very knowledgeable and helpful about what needs to be done. More

by DJBUCK81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 11, 2022

Great service department. Always taken care of quickly with thorough information on services to b e performed. More

by TCat 327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
January 11, 2022

The customer service was excellent. The facility was clean and comfortable. They were ready for me at the scheduled time. Overall a good experience. Should the need arise I would choose to return to thi More

by ckm0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 11, 2022

i ane complet satified with the sevvice i recive i from Klaben people they treae us like we are thre number one customer keep up the good work jim and janelle albertoni More

by vintagecar
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

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