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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,368 Reviews

5,368 Reviews of Klaben Ford Lincoln - Service Center

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May 17, 2021

Continues to be my service center of choice. No pressure to do more than I ask and quality of work is great. Everyone is friendly More

by plinnen12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
May 15, 2021

Troubleshooting a 55 year old car. Kept me informed daily. Very professional. Took a while as parts hard to come by. Had to do total carb rebuild and some other stuff. More

by Syd919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2021

The body shop did a great job. I was kept informed every on every step of the process. Car looks like new once I got it back More

by Conwaycork
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Brinko
May 14, 2021

The fellow I worked with, Nick, was really friendly and professional, and made me feel that I had made the right choice in taking my car to Klaben Auto Body. I can't honestly think of a single thing that w More

by whannam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
May 13, 2021

The service tech, Tyler treated me well and explained everything I needed to know about the service needed on my car. Any future work that I need on my Ezplorer I will ask to speak to Tyler. More

by DAUNTLASS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
May 13, 2021

Great work. Kim was very helpful as usual. Appointment right on time and finished in a timely manner. Everyone followed the COVID protocols which made for a safe appointment More

by ghanniford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021

Quick, friendly and I love my new car!! Fast service, was mostly done over the phone, very informative and easy. Everyone I encountered was very nice. More

by candace.smith83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Thompson, Tyler Schultz
May 12, 2021

Kim is totally professional. She understood exactly what I wanted to have done to my truck and communicated this to the technician. The work was done in a timely manner and she reviewed the completed repair More

by Landvette62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021

These guys never fail to exceed my expectations! Tom and Mario are always a pleasure to deal with. They make it very obvious that customer care is their number 1 priority! Thanks so much guys for another pl More

by Crussin7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
May 12, 2021

Needed an unexpected repair on one of my vehicles. Tyler got my vehicle in the shop and repaired in no time. I really appreciate his sense of urgency and I know I can always trust the team at Klaben. Thanks More

by CCONRAD2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
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