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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,390 Reviews

5,390 Reviews of Klaben Ford Lincoln - Service Center

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January 12, 2021

Nick was a pleasure to work with. He did his best to keep me informed throughout the process and made it as stress free as possible. Nick has set the tone of what to expect from the Klaben family. He was hig More

by TMetts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson, Brandon Brinko
Feb 12, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are happy Nick was able to help you out! We hope to be of service to you again! Take care!

January 11, 2021

I’ve only done business with klaben for 9 months but this is one of the best dealerships I’ve been to. They take care of you and the customer service is as good as it gets. More

by v_p_t12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Feb 12, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

January 11, 2021

Always smart, friendly, and real. I greatly appreciate everything he does. He knows how to find everything that is wrong. Great to his customers. 100% reccomend. More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Feb 12, 2021 -

Klaben Ford Lincoln responded

Jessica, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

January 09, 2021

Very pleased with the level of service I received. I was provided a very accurate time estimate for the necessary repairs needed. I will definitely bring future business back here. More

by smokindiesel98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
Feb 12, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Thanks again for your business! Take care!

January 09, 2021

The car's electronically problem was diagnosed and corrected. The explanation was clear and the work was executed in the estimated time. A loaner car was provided free of charge. More

by awierman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

January 09, 2021

Excellent and extraordinary service. Between these 3 i never leave disappointed and i highly recommend them. Always have answers to my concerns and give the best advice! More

by Kennita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba, Tyler Schultz
Feb 12, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

January 09, 2021

Would highly recommend coming here for getting services. Staff was very helpful and considerate. Definitely the best experience I've had coming to this service center. More

by cclay8825
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
Feb 12, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff works hard to go the extra-mile for our valued guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

January 09, 2021

tyler always takes care of me. the high level of service is very good. i will continue to come back. i can trust things will be done right. More

by JEFFANDJANET
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba, Tyler Schultz
Feb 12, 2021 -

Klaben Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Klaben Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

January 08, 2021

Brandon Brinko was an absolute pleasure to work with. I was recently in a car accident that required body work, and Brandon took care of everything! He interfaced with the car rental company, talked with More

by AV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
Feb 12, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are happy Brandon was able to make your experience a positive one and we appreciate your recommendation of our dealership!

January 08, 2021

always good service and friendly personnel. Want customer to be satisfied. Some prices seem high, but I purchased a service coverage with the car and that helps. Thanks More

by TELCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mona Crooks, Brian Thompson
Feb 12, 2021 -

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

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