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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,389 Reviews

5,389 Reviews of Klaben Ford Lincoln - Service Center

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December 30, 2020

Excellent job with the repairs. Went way better than I have expected. Nick was very reliable and kept me updated on what was going on. More

by Tyler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
Feb 11, 2021 -

Klaben Ford Lincoln responded

Tyler, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are happy Nick was able to help you out! Thank you again for choosing Klaben Ford, and we hope to see you again soon!

December 30, 2020

My service advisor Kim Wolfram is the best. She is very knowledgeable and customer friendly. My Appointment was easy to schedule and the work was done on time and perfect. Absolutely best dealership to More

by JVARGA381
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We are happy Kim was able to help you out!

December 30, 2020

Thanks so much to Joe French for getting my truck repaired and cleaned. Engine was running ruff and getting poor gas mileage Truck drives like new. GREAT JOB. More

by roslynwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

December 30, 2020

I've been taking my car to Klaben Ford for years and they do great work. Today service representative Mario Palomba suggested that my car's alignment should be checked (free) along with the oil change and t More

by leenie30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if you have any additional questions about services you received and thank you again for choosing Klaben Ford!

December 30, 2020

Very helpful and kind! Really appreciate them fitting in our daughter’s car as she was only home from college for a limited amount of time. More

by Cbell9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, Katy Rock
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 30, 2020

I was screwed Christmas eve, the Quick Lane stepped up replaced battery and alerted me of a ball joint problem that I had repaired Monday the 28th. More

by tire kicker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Feb 11, 2021 -

Klaben Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 30, 2020

Always pleased with my service from the team at Klaben. Kim is so thorough and always willing to help with all my needs! I would recommend Klaben to everyone for their service. More

by dalemorel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Klaben Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Klaben Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for the recommendation, and have an amazing day!

December 28, 2020

Kim Wolfram provides outstanding customer service for Klaben Ford clients. From scheduling the appointment, to reviewing the work completed, her professionalism, courtesy and attention to detail are exe More

by Traveler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A man assisted the check-in, but I don't know his name. He was good too.
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are happy Kim was able to help you out!

December 28, 2020

The loaner vehicle was dirty - inside and outside. When Tyler informed me that my car wouldn't be ready for a few days, he had a clean vehicle delivered to me. More

by C. Carter
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
Feb 11, 2021 -

Klaben Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 26, 2020

Always great service! Never had a problem. Mona been Always great service! Never had a problem. Mona been there for years and I can tell by her work! I always ask for her and she takes great care of he More

by AHILL2213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, thanks for the great star-rating! It's great to know that you had such a great experience working with Mona and we hope to see you again real soon!

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