Back

Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,391 Reviews

5,391 Reviews of Klaben Ford Lincoln - Service Center

Sort by
September 27, 2020

Mario was very courteous and helpful. A rental car was arranged for me and the diagnostic testing was quick and well communicated. I'm so pleased that I went with this dealership! More

by andreabee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
September 26, 2020

I had service performed on my 2017 F-150 and while the initial appointment did not go as planned, Sean Bradford stepped-in to make things right. Sean followed up with me, listened attentively to my needs More

by stowheliman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2020

As usual my service mgr. Kim wolfram was prompt and professional .My car was completely checked and serviced . The team at Klaben was very helpful. More

by LDEPERRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Briant
September 25, 2020

The service center is very attentive and customer friendly. Was able to get a ride to a local eatery while I waited. Clean and nice area More

by KD.JOSEPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
September 25, 2020

Had a bit of an emergency and Klaben got us in immediately and had us back on the road the next day. Always great service here! More

by thane_wakely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
September 24, 2020

great job on my gt mustang work was done in a timely fashion. joe was a great help,thanks . hope to have service again soon. More

by SANRICHARD4333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2020

Very friendly , and I just had service done and I was there for over 3 hours for oil change , rotate tires and plug a tire - they apologized and gave me the service for free !!! Wow . More

by gary330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Sep 23, 2020 -

Klaben Ford Lincoln responded

Thank you for your honest feedback and positive comments as well. As we reflect on and share this with our entire team there are always good points to discuss and learn from. Your time is important to us and we kept you waiting entirely to long for the services you have listed to be completed, no excuses. Our efficiency and being able deliver your complete satisfaction is extremely important to us and allows the opportunity to build strong relationships based on trust and confidence. We look forward to delivering on this for you in the future. Thank you again for your feedback, and as always, I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

Sep 23, 2020 -

gary330 responded

Your welcome ... No worries - Klaben Ford has always been giod to me and my family !

September 21, 2020

I wish I could give more stars! Katy was amazing! She told me right away about the safety concerns with my vehicle once i came in for service. She was so kind and helpful with schefuling and changing my More

by lburton817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katy Rock
September 21, 2020

Taylor was great!! And Mario was working when we picked it up. Fantastic team!!!!! I will definitely make sure to tell everyone! Thanks again THANK YOU More

by drslack67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba, Tyler Schultz
September 19, 2020

Terrific! Great experience all around. Each time they continue to impress me. The staff goes above and beyond to ensure all my needs are met — even needs I don’t even know I have. Fantastic job team 11 More

by MARIALBURKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
...
282
...