Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
5,376 Reviews of Klaben Ford Lincoln - Service Center
Sort by
August 16, 2019
Awesome! Kim Wolfram is always awesome! None better. She schedules my appointments in a timely manner and is precise in what steps will be taken to correct my Kim Wolfram is always awesome! None better. She schedules my appointments in a timely manner and is precise in what steps will be taken to correct my service issue. Klaben is fortunate to have Kim! More
by J3BRUNO
Verified CustomerEmployees Worked With
August 16, 2019
Very Satisfied !! Very satisfied with the work at Klaben Ford / Quick Lane. I had the Works Package done and was happy with the results. I would recommend Klaben Ford Very satisfied with the work at Klaben Ford / Quick Lane. I had the Works Package done and was happy with the results. I would recommend Klaben Ford and Quick Lane. More
by Not a Happy Customer
Employees Worked With
Brian Thompson
August 16, 2019
Drop off for Progressive Estimate Was greeted and presented to necessary contact momentarily after entering facility. Mr. Workman told me what to expect and answered my questions. Was Was greeted and presented to necessary contact momentarily after entering facility. Mr. Workman told me what to expect and answered my questions. Was courteous and efficient.. More
by terrilea7
Employees Worked With
Steve Workman
August 14, 2019
Best Service Center! Thank you so much for your great service. Sean B. and Mario P., both worked hard and diligently on my behalf. I really appreciate the time and effort Thank you so much for your great service. Sean B. and Mario P., both worked hard and diligently on my behalf. I really appreciate the time and effort you took into getting the part that was needed for service. More
by mzlittle31
August 14, 2019
Service Center I've had all positive experiences in the past few years with this dealership and service center for my Edge, until recently. When I came in for my 8: I've had all positive experiences in the past few years with this dealership and service center for my Edge, until recently. When I came in for my 8:20am appointment early, there was already a garage full of of cars lined up for service , and learned once I finally got checked in and ready for service (at close to 9am at this point), that it would be approximately 3 hours. Since I had to be in to work at a certain time, I rescheduled for another day, nearly 3 weeks later. After this appointment and having service done on my vehicle, including an oil change, tire checks and a diagnostic test, it immediately thereafter started making grinding sounds when accelerating and slowing down, and vigorously shaking after approaching 45 mph. Neither of these issues were happening prior to the appointment, so I messaged the service center to inquire about what it might be. I received a call back about these concerns from the service rep who I was working with, basically indicating that these were happening because of issues my car already had and that they were just getting worse. Sounds logical except that these only started immediately following my appointment. I've had a lot of issues with this vehicle that I have never had before with any of my or my husband's vehicles (seven of which were Fords), and this will be the last Ford vehicle our family will purchase. More
by RNS
Employees Worked With
August 13, 2019
Mike is great Mark listened to our story as to what was wrong with our car. He first hand troubleshooted the problem, and then had the repair executed promptly and Mark listened to our story as to what was wrong with our car. He first hand troubleshooted the problem, and then had the repair executed promptly and properly. More
by wvpx
Employees Worked With
August 13, 2019
Transmission I have a 2017 Pacifica that I brought into the dealership for a transmission problem and paint bubbling on Hood. They fixed the bubbling problem then I have a 2017 Pacifica that I brought into the dealership for a transmission problem and paint bubbling on Hood. They fixed the bubbling problem then they checked the transmission and found out it needs a new valve body. After waiting for 15 days I finally got my van back. The service advisor :Tina Kelly really worked hard and kept us informed at every step of the way because this is a handicap van. More
by TMCQUAID4
Employees Worked With
Tina Kelly
August 13, 2019
KlabenBody Shop I was pleased with the service. Had to wait for parts. I am pleased with the quality of the whole process. Vehicle was delivered clean after work was I was pleased with the service. Had to wait for parts. I am pleased with the quality of the whole process. Vehicle was delivered clean after work was done. More
by Ray
Employees Worked With
Nick Johnson
August 12, 2019
After my recall was fixed l, my sync has not been working My sync was messed up during the repair. When I hit the phone button on the car it just says no phone. It won't let me set up a new device or anything My sync was messed up during the repair. When I hit the phone button on the car it just says no phone. It won't let me set up a new device or anything. This happened when I the car was being worked on as it was working the morning I dropped it off. I haven't had time to call and drop it off with work. Tyler was helpful with the recall. He was friendly and professional. It is a shame that the electronics were messed up. Update: klaben called me and completely resolved the issues with the sync. They sent a driver down to pick up and drop off my car at a time that fit my schedule. They were willing to fix the minor electrical error that resulted in the sync failure. Thank you for resolving this so quickly! More
by prm1212
Employees Worked With
Tyler Schultz
August 12, 2019
Excellent communication Tyler QBed the service, kept me totally informed of progress, called back when he said he would, and surprisingly, the cost came in under his estimat Tyler QBed the service, kept me totally informed of progress, called back when he said he would, and surprisingly, the cost came in under his estimate. More
by russell_35
Employees Worked With
Tyler Schultz
