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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,335 Reviews

5,335 Reviews of Klaben Ford Lincoln - Service Center

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June 07, 2017

Top notch service!! The service team at Klaben is stellar. Even though we live 40 miles away, I will choose their service!! We will continue to recommend them to anyone l More

by Ally buss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2017

Service at Klaben Ford/Lincoln Mike is always knowledgeable at explaining why and what needs to be done. He is always accommodating regarding the time the repairs will take--and More

by MJFISCHERHAAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2017

First six month service. My car was checked in promptly and I was escorted to the customer waiting lounge. I reported a loud thumping sound coming from the back of the trun More

by mfranklin2084
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle Sott, Don Xu
June 03, 2017

Great Service Nick was extremely helpful in taking care of our rust problem on our Ford Escape. Klaben was very generous on the pricing of our repair. It's this t More

by R Baker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
June 02, 2017

Great Service As always my service experience with Mona and Klaben was outstanding. Very professional and done in a timely manner. Don Batten my sales person checke More

by mpennock99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Batten
June 02, 2017

Excellent Service Thanks very much Great Service experience even washed my Car. Very Happy with the way I was treated and Quick Turnaround time. Thank you again, More

by Sam M Joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Xu
June 02, 2017

Friendly, Professional Service Mike in the service department did a great job scheduling our Escape for a factory recall repair. In addition, he updated the computer at no charge. More

by FIGHTERGATOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2017

Excellent Service Staff was very courteous and knowledgeable. I enjoy working with Kim, Dan, and Andy. They create a stress free environment and would refer anyone to More

by Gpoulos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Peters, Andy Bellian
May 31, 2017

Very bad I gave them to fix my car key and they but dant and scratch my car very bad works. They are the very worst and xxxx service and the peoples More

by WAGLERAMESH21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Brandvold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2017 -

Klaben Ford Lincoln responded

The experience that you mentioned is not acceptable and is definitely not typical of how we do business at Klaben. I've checked with my team, researched recent repair history in our service department and I can not find any details on a repair event like this one. In order to effectively address this issue, provide the assistance you deserve, and counsel with my team members, may I request further information from you.? Please contact me directly at 330593.6722. Thank You. Carl Bujorian, Service Director.

May 31, 2017

Best oil change ever I come in always over my miles and mike who takes care of me everytime is the nicest person to deal with and so kind .... you need more people like hi More

by TVOJAONA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
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