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5,389 Reviews of Klaben Ford Lincoln - Service Center
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May 24, 2017
Always top notch! Kim Wolfram is thorough, friendly and knowledgeable. She recommended a service option and explained it's benefits, so I had it done. Glad I did! Kim Wolfram is thorough, friendly and knowledgeable. She recommended a service option and explained it's benefits, so I had it done. Glad I did! More
by SHINN.ROBERT
Verified CustomerEmployees Worked With
May 24, 2017
Great work, but it took too long. The response with scheduling an appointment and when I arrived was fantastic. I explained to Anthony that I was almost 30 minutes early for my appoi The response with scheduling an appointment and when I arrived was fantastic. I explained to Anthony that I was almost 30 minutes early for my appointment and could come back, but he said it would be fine, which was great. But it took over 2 hours for my 10,000-mile oil change and tire rotation! I'd actually dozed off in the waiting room! When I got up and walked around, I noticed my car sitting outside finished (no idea for how long). I strolled out to Anthony's desk, but he wasn't there. I actually saw my bill laying on his desk and when someone became available, I explained my situation. Mona profusely apologized and stated that they are not supposed to simply drop the papers, but let a service rep know it was done. She immediately completed my billing and as I was leaving, Anthony happened to be returning from lunch. When he asked about my service, I explained to him as well what had happened. He too apologized and said it shouldn't have happened. I appreciate both service reps stepping up like this, but it doesn't appear to have been their fault. I've always bought had all my cars serviced at Klaben and have always praised their quality of care. I hope this is simply a fluke occurrence, or if not, maybe they should invest in some recliners? ;-) More
by I4dsgn
May 22, 2017
Kind, friendly, and very professional staff. Every time I have taken my car to have service performed I have found the staff to be very kind, friendly, and professional. They are always willin Every time I have taken my car to have service performed I have found the staff to be very kind, friendly, and professional. They are always willing to make my wait painless and entertaining. I also enjoy the coffee and drinks and snacks that are supplied in the waiting room. Such an added treat. More
by FRENCH4956
Employees Worked With
May 21, 2017
Two vehicals for service made easy My wife and I brought both my F150 and her Focus to have oil changes and service to her broken antenna. Our service guy Mike which we have used for yr My wife and I brought both my F150 and her Focus to have oil changes and service to her broken antenna. Our service guy Mike which we have used for yrs got her antenna fixed but put the new on for her himself. Two oil changes and tire rotations a couple of cookies and coffee and we were good to go. More
by charharley
Employees Worked With
May 19, 2017
Great Customer Service I've bought cars from a number of dealers and Klaben truly goes out of their way to make things right and take care of you. I've had a few mechanical I've bought cars from a number of dealers and Klaben truly goes out of their way to make things right and take care of you. I've had a few mechanical issues with cars and every time they have stepped up to take care of it/ make me feel good about it and work out a solution. Highly recommended. More
by KNODEN
Employees Worked With
May 19, 2017
Good service center Klaben Ford is a good dealership for service. My only suggestion would be that they let you know occasionally what the status of your wait time is. Klaben Ford is a good dealership for service. My only suggestion would be that they let you know occasionally what the status of your wait time is. More
by CDOLNEY
May 18, 2017
Friendly and efficient Another great experience at Klaben Service department as they took care of a factory recall. They promptly provided me with a rental car for the day a Another great experience at Klaben Service department as they took care of a factory recall. They promptly provided me with a rental car for the day and I couldn't be more pleased with their speedy service. More
by CADILLINGER
Employees Worked With
Anthony Wilson
May 18, 2017
service was great as usual work was completed faster than i thought renal car car wash and able to get work done in my time frame made it the best work was completed faster than i thought renal car car wash and able to get work done in my time frame made it the best More
by rbdocholiday
Employees Worked With
May 18, 2017
good service Very quick and efficient service with friendly and likable assistance. Always do a good job.The service representative seems to know his job very well Very quick and efficient service with friendly and likable assistance. Always do a good job.The service representative seems to know his job very well! More
by GENESIMIA
Employees Worked With
May 18, 2017
engine light on engine light was on they corrected the problem professionally and quickly Anthony was very polite, knowledgeable, friendly and efficiently took care engine light was on they corrected the problem professionally and quickly Anthony was very polite, knowledgeable, friendly and efficiently took care of the problem as usual. More
by Mich. Fan 1948
Employees Worked With
Anthony Wilson
