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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,337 Reviews

5,337 Reviews of Klaben Ford Lincoln - Service Center

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April 07, 2017

Thanks Everyone was kind and courteous . The work was done in a timely fashion. Mona and Don were great! I won't hesitate to return again. More

by IMSANDYZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Xu
April 07, 2017

Replacement of Rusty Door! My ford flex is 7 yrs. old with 53,000 miles. The drivers side door had been repaired twice while under warranty and now was again rusting! When the More

by CAFRANKITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Johnson
April 06, 2017

oil change and tire repair The people are so friendly and the service is good. The service waiting area is very nice and comfortable so it makes the waiting easy. More

by FJB2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2017

Great! I had a great experience with Mike, he helped my car and I safely get back on the road. Truly felt like they treated me like family and kept me update More

by katelyngrenier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2017

WOW the team at Klaben Ford really care With only 5000 miles, the front end of my 2016 Mustang was found to be out of alignment, and there was a vibration that the team diagnosed as a out o More

by phillipz1096
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Sott, Duane Taylor
April 06, 2017

Got the Works plus a recall was completed the same day. Was going to wait for the Works, but since there was a recall on the door hinges, I was given a rental for the day. All work was done by that afternoo More

by mh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Sott
April 05, 2017

Very Impressed!! During a recent service visit, we had the pleasure of meeting Rich Klaben (owner) and Tom Alcorn (Service Mgr). Its soooo refreshing to come across a More

by E&D Gray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2017

Service I would not go anywhere else! I which from another dealer & I couldn't be happier! I will recommend this dealer to anyone who will listen! More

by KNUCKLES19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Xu
April 05, 2017

Racist treatment I have trusted my Car to Klaben for about 10 years. I sent my Son to get the works service. His appointment was for 8am. He was there at 7:50. Other c More

by MARYHATCHER.PALMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Wilson
Apr 07, 2017 -

Klaben Ford Lincoln responded

Thank you for taking the time to post your comments regarding your son’s recent service experience when he brought your vehicle to Klaben for service. Please accept my sincere apology. Our team and our processes failed causing inconvenience and frustration for you and you son. There are no excuses. This is especially frustrating to me because I know we have the resources, we have capable team members, and we care. Yet, our actions and words, or the lack thereof, have caused you to lose confidence in Klaben. Please allow us the opportunity to make things right. First, we need to address exactly what was done at the recent visit and insure you get the paperwork and inspection report. Please contact Anthony Wilson at extension 366 at your earliest convenience. He is the most familiar and will provide you the level of service you deserve. It’s our responsibility to regain your confidence. I hope you will allow us that opportunity. Your business and your loyalty are very important to me and our entire team. Without loyal customers like you, our success is not possible. Feel free to contact me personally. Richard Klaben. 330.673.3139 ext 242.

April 03, 2017

Personal Service I loved coming here and receiving personal service from Kim. My 9 yr old son had wrote a small book and she took the time to read it. Phone calls and More

by Alderman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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