Klaben Ford Lincoln - Service Center

Very Thorough and congenial We had a very nice and informative sales person as were the other members of the sales staff. We think so much of our sales person and sales staff, We had a very nice and informative sales person as were the other members of the sales staff. We think so much of our sales person and sales staff, especially their honesty, that we bought a new Lincoln in 2014 and a used Ford Edge as a 2nd. car in 2016. Mona in service has been very helpful, courteous, cooperative when we needed service on both cars. . More

120k check, AC redo, back brakes I brought my car in for the 120 k checkup. I also wanted the ac checked since it does not work. My car is a 2010 Ford Focus. My last (2000) Focus had I brought my car in for the 120 k checkup. I also wanted the ac checked since it does not work. My car is a 2010 Ford Focus. My last (2000) Focus had over 200k miles on it when my son passed it on to another person. This check floored me as the ac repair was very expensive. I checked around, searched the web, researched new cars, but ultimately decided to do the repair. I worked with Kim Wolfram who has been an excellent service rep. I have gone to her for years and trust her judgment and wisdom. AS I shared that I was shocked at the price, Kim advocated for me to help some in this area. She stayed late as well, to accommodate my late return for pickup. She also had the car ready for my out of state trip the next day. I have put over 700 miles on the car since I picked it up. It runs like a charm and the ac is perfect. I run it every minute to get my money's worth! :) Thanks for being such a great dealer/representative/service center. I really appreciate it and hope that my car will hold out to another 200 k! More

Great Service We have been dealing with Kim Wolfram in the Service Dept. for a long time. We just brought in our new Ford Edge for its first oil change. The servi We have been dealing with Kim Wolfram in the Service Dept. for a long time. We just brought in our new Ford Edge for its first oil change. The service was excellent as usual. She does a great job taking care of her clients! More

veary good & pleasent trust them for honesty in & out at reasonable time. Let you know other problems of concern to take care of. Been coming here for seven years. They take good care of me. in & out at reasonable time. Let you know other problems of concern to take care of. Been coming here for seven years. They take good care of me. More

Good service Mike Brandvold is a great representative of Klaben- he is very courteous and explains everything well and is trustworthy. Also Lorreta, the lady in ch Mike Brandvold is a great representative of Klaben- he is very courteous and explains everything well and is trustworthy. Also Lorreta, the lady in charge of rentals is very good as well. You have a good service department- Joe, Mona and Kim are also very good. More

Good friendly sevice When ever I call in for a service date I always get the day and time I wanted !! when I pull the car in to service bay I am always greeted by right aw When ever I call in for a service date I always get the day and time I wanted !! when I pull the car in to service bay I am always greeted by right away by Mona Crooks she always so friendly and helpful, she will explain in detail the service that is to be done ! Having my car serviced at Klaben is always quick and easy! More

Prompt Service Due to a crazy schedule with school and work its just easier to have service work completed on Saturday mornings. Not many dealerships offer service o Due to a crazy schedule with school and work its just easier to have service work completed on Saturday mornings. Not many dealerships offer service on Saturdays but Klaben does. Arrived at 9am and met with my service advisor Kyle Scott, had a few questions about possibly needing tires. Kyle looked at the tires and said they would be good till next winter and nothing to worry about. Service was completed in an hour and car was washed and ready to go. Always a great experience with the service department at Klaben Ford Kent, OH. More

Always listen to your grandma There is a reason my family had done bussiniess here for over 20 years. They are always upfront and quality professionals. Hoping to deal here many There is a reason my family had done bussiniess here for over 20 years. They are always upfront and quality professionals. Hoping to deal here many more years. More

Excellent service, especially when you have Kim help you I have always had excellent service from Klaben, especially from Kim Wolfram who always seems do go above and beyond to ensure you are satisfied with I have always had excellent service from Klaben, especially from Kim Wolfram who always seems do go above and beyond to ensure you are satisfied with their service. More

Service. Comments Service was efficient ' & so was Kim Wolfram.... Kim was quite courteous as well.. finished in a very timely manner, vehicle wash was nice afterwar Service was efficient ' & so was Kim Wolfram.... Kim was quite courteous as well.. finished in a very timely manner, vehicle wash was nice afterward, thank you 🎶😀 More