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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,339 Reviews

5,339 Reviews of Klaben Ford Lincoln - Service Center

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March 28, 2017

Honest, fair, reputable I have purchased five of my last six vehicles from them. Sales team is honest and treats customers fairly. Their service department is awesome. Th More

by Sawdustguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2017

Awesome Experience Took my Fusion in for its first oil change since buying it used. The Service Dept was clean, indoors, and easy. Everyone was very helpful and there More

by Magatthea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Xu
March 24, 2017

Replaced rear 1/4 panel due to rust & repainted. The rust was bad on my driver side rear quarter panel and it needed to be replaced. The experience of the experts who worked on it were evident. The M More

by ALIPOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2017

NO WORRIES! YOU CAN BE ASSURED THAT WHATEVER SERVICE YOU NEED AT KLABEN, IT WILL BE DONE EXPERTLY AND TIMELY. THE SERVICE GROUP INCLUDING JOE AND MONA ARE READY A More

by rhk2112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Sott
March 23, 2017

Not good Normally good. That day bad. The service guy was Eric who was let go. I reported my visit to Tom alcorn and he handlerd it and was sorry for my experi More

by TERRYGMOYERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric (he was let go)
Mar 23, 2017 -

Klaben Ford Lincoln responded

Thank you for taking the time to write a survey for Klaben Ford Lincoln. I appreciate the texts from you this week and welcome your feedback. As you know from our recent conversations, we appreciate your loyalty to Klaben. I'm very sorry that we didn't have your most recent repair completely quickly. Although things may not always go the way we intend, we remain customer-driven and committed to doing what’s best for our customers. Without satisfied and loyal customers like you, we can't succeed. I know you have all of my direct contact information. Don't hesitate to reach out to me at any time. Sincerely, Tom Alcorn Service Manager Klaben Ford Lincoln, Inc, talcorn@klaben.com

March 22, 2017

Kyle Scott Kyle sott, is a kind and easy to work with Service Advisor. If he does not know the answer, he knows where to find it. Great guy to work with. This vi More

by swangg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Sott
March 22, 2017

Always professional The staff is always professional and do what they can to make the customer happy. They listen with care and do everything they can to accommodate the More

by CHERIEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2017

Collision repair Our vehicle was damaged in a collision. The liable party was issued by USAA which referred us to Klaben. The work was estimated in a relatively short More

by River50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
March 22, 2017

Very satisfying experience!!! From the moment I arrived until the moment I left, I was treated like I was an important part of their business!!! I needed an alignment that wasn't p More

by SILVERT48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2017

Service experience at Klaben Ford I was very impressed my Service Advisor Anthony. He was very professional and courteous as was everyone else I came in contact with during my vislit. More

by thetymes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony in service
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