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5,339 Reviews of Klaben Ford Lincoln - Service Center
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March 20, 2017
review Have been a longtime Klaben customer. I have always received complete, ontime service. Kyle Sott, my most recent service advisor, provided everythi Have been a longtime Klaben customer. I have always received complete, ontime service. Kyle Sott, my most recent service advisor, provided everything I needed. Service was good. This review process not so good.... More
by TIPTOP98
Verified CustomerEmployees Worked With
Kyle Sott
March 19, 2017
Quick, easy, professional Always have a fantastic experience whether it be with sales or service. Terry and Mona always go out of their way to help us out!!! Always have a fantastic experience whether it be with sales or service. Terry and Mona always go out of their way to help us out!!! More
by JIMLAWSON42
March 17, 2017
Great Service Great service and great staff... Busy time but service is completed quickly. The lounge is a very comfortable place to wait for my vehicle service to Great service and great staff... Busy time but service is completed quickly. The lounge is a very comfortable place to wait for my vehicle service to be completed. More
by PETE.ENGLISH
Employees Worked With
Eric - Service Advisor
March 17, 2017
Oil change As always, Klaben takes great care of me and my car. I use my loyalty link whenever I have service and usually request a loaner car so I can run erra As always, Klaben takes great care of me and my car. I use my loyalty link whenever I have service and usually request a loaner car so I can run errands and such while my car is being serviced. Mike always takes great care of me. He said he could still get a loaner but the wait would only be an hour and a half if that. We decided to wait. The kids enjoyed some juice and donuts while I had some coffee. The kids used the free WiFi and before we knew it the car was ready. Klaben is a great place with wonderful people who care about you, your time and your money. This is my third vehicle from Klaben. And a bonus....with the factory rebate my oil change was essentially free! More
by strong_one1
Employees Worked With
March 16, 2017
ETB Warranty Work Mona is awesome! Engine Powertrain/Throttle Body Wrench light came on and my car stopped accelerating. Klaben got my car in a day early. Mona provided Mona is awesome! Engine Powertrain/Throttle Body Wrench light came on and my car stopped accelerating. Klaben got my car in a day early. Mona provided me options for additional work and wasn't pushy. Actually enjoyed bringing my car in for service. More
by DedicatedFordCustomer
Employees Worked With
March 16, 2017
The body shop did great work. Steve and Nick were very helpful and professional when getting our Escape repaired after a recent fender bender. This is the second time I have used Steve and Nick were very helpful and professional when getting our Escape repaired after a recent fender bender. This is the second time I have used the body shop and have been completely satisfied both times. More
by BILL44224
March 15, 2017
Long wait Went to have front passenger window fixed (2 wires had become disconnected). Was checked in by Don Xu at 8am. Sat for one hour waiting. Had not hea Went to have front passenger window fixed (2 wires had become disconnected). Was checked in by Don Xu at 8am. Sat for one hour waiting. Had not heard from anyone. Went looking for Don, but could not find him. Sat for one MORE hour - still nothing. In my boredom I noticed a car outside that appeared to be mine. Went looking for Don again - could not find him. Another person asked to help me, and sure enough my car was ready. I do not know how long my car had been ready and waiting, but was not happy that I had waited 2 hours without anyone updating me on the progress. If I had not gone to inquire, I might have waited another hour. Very unsatisfied with the amount of time I was there. Seriously considering taking my car elsewhere for further service. Cannot afford to spend that much time sitting and waiting. More
by LTAUSCH
Employees Worked With
Don Xu
March 15, 2017
Great work My service advisor was very nice and I was in and out for an oil change in about an hour and their waiting room is very comfortable. My service advisor was very nice and I was in and out for an oil change in about an hour and their waiting room is very comfortable. More
by LaurPator
March 14, 2017
Great service Kim, is the person who keeps me coming back. I have followed her from her previous employer. Kim works things for her customers and her employer. I tr Kim, is the person who keeps me coming back. I have followed her from her previous employer. Kim works things for her customers and her employer. I truly trust Kim! More
by tyme2sail
Employees Worked With
March 14, 2017
Professionalism Don Xu is the Service Advisor who worked with me on my last visit to Klaben. I was extremely impressed with his approach to helping me. The massage fu Don Xu is the Service Advisor who worked with me on my last visit to Klaben. I was extremely impressed with his approach to helping me. The massage function on the driver's side had stopped working. He told me that this was going to be a major effort to fix. He suggested that I take a rental car and he would contact me when the car was ready. He called me at 5 PM and told me the problem was solved. He said you can pick up the car now. I told him I didn't want to drive to Kent at this late hour and he said that it would be alright to come back in the morning. I hope Klaben realizes that in Don Xu they have a an outstanding Service Advisor. In the future I hope he is the one who waits on me. More
by ELIM784586
Employees Worked With
Don Xu
