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5,385 Reviews of Klaben Ford Lincoln - Service Center
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March 16, 2017
The body shop did great work. Steve and Nick were very helpful and professional when getting our Escape repaired after a recent fender bender. This is the second time I have used Steve and Nick were very helpful and professional when getting our Escape repaired after a recent fender bender. This is the second time I have used the body shop and have been completely satisfied both times. More
by BILL44224
Verified Customer
March 16, 2017
ETB Warranty Work Mona is awesome! Engine Powertrain/Throttle Body Wrench light came on and my car stopped accelerating. Klaben got my car in a day early. Mona provided Mona is awesome! Engine Powertrain/Throttle Body Wrench light came on and my car stopped accelerating. Klaben got my car in a day early. Mona provided me options for additional work and wasn't pushy. Actually enjoyed bringing my car in for service. More
by DedicatedFordCustomer
Employees Worked With
March 15, 2017
Long wait Went to have front passenger window fixed (2 wires had become disconnected). Was checked in by Don Xu at 8am. Sat for one hour waiting. Had not hea Went to have front passenger window fixed (2 wires had become disconnected). Was checked in by Don Xu at 8am. Sat for one hour waiting. Had not heard from anyone. Went looking for Don, but could not find him. Sat for one MORE hour - still nothing. In my boredom I noticed a car outside that appeared to be mine. Went looking for Don again - could not find him. Another person asked to help me, and sure enough my car was ready. I do not know how long my car had been ready and waiting, but was not happy that I had waited 2 hours without anyone updating me on the progress. If I had not gone to inquire, I might have waited another hour. Very unsatisfied with the amount of time I was there. Seriously considering taking my car elsewhere for further service. Cannot afford to spend that much time sitting and waiting. More
by LTAUSCH
Employees Worked With
Don Xu
March 15, 2017
Great work My service advisor was very nice and I was in and out for an oil change in about an hour and their waiting room is very comfortable. My service advisor was very nice and I was in and out for an oil change in about an hour and their waiting room is very comfortable. More
by LaurPator
March 14, 2017
Great service Kim, is the person who keeps me coming back. I have followed her from her previous employer. Kim works things for her customers and her employer. I tr Kim, is the person who keeps me coming back. I have followed her from her previous employer. Kim works things for her customers and her employer. I truly trust Kim! More
by tyme2sail
Employees Worked With
March 14, 2017
Professionalism Don Xu is the Service Advisor who worked with me on my last visit to Klaben. I was extremely impressed with his approach to helping me. The massage fu Don Xu is the Service Advisor who worked with me on my last visit to Klaben. I was extremely impressed with his approach to helping me. The massage function on the driver's side had stopped working. He told me that this was going to be a major effort to fix. He suggested that I take a rental car and he would contact me when the car was ready. He called me at 5 PM and told me the problem was solved. He said you can pick up the car now. I told him I didn't want to drive to Kent at this late hour and he said that it would be alright to come back in the morning. I hope Klaben realizes that in Don Xu they have a an outstanding Service Advisor. In the future I hope he is the one who waits on me. More
by ELIM784586
Employees Worked With
Don Xu
March 14, 2017
Klaben service dept. Staff is courteous and professional. Anthony updated me on service repairs. Service listened to my concerns. Excellent customer service. Keep up the Staff is courteous and professional. Anthony updated me on service repairs. Service listened to my concerns. Excellent customer service. Keep up the good work. Thanks. More
by Alpha
Employees Worked With
Anthony Wilson
March 13, 2017
Service I thought the Service Center was beautiful! I've never seen a service center as elaborate and clean. The service was good even though I had to wait I thought the Service Center was beautiful! I've never seen a service center as elaborate and clean. The service was good even though I had to wait a little long, but then they did wash my car. More
by MARILYN7400
Employees Worked With
Don Batten
March 13, 2017
Excellent Service, Mona always does a great job taking care I have been using Klaben since I purchased my vehicle 8 years ago. I have always been extremely satisfied with the service. I especially appreciate th I have been using Klaben since I purchased my vehicle 8 years ago. I have always been extremely satisfied with the service. I especially appreciate the transport which Billy provides for me to work. Huge help for me. More
by PHIL.THOMAS
March 12, 2017
Repair (Yet Again) Got my car from this dealer with the help of Eben, who was great to work with. Now that I've had the car worked on at least 3 times for various reason Got my car from this dealer with the help of Eben, who was great to work with. Now that I've had the car worked on at least 3 times for various reasons (my fault), I've always gone through the Klaben service shop. Although sometimes pricey, I'd rather pay a little more for professionals like Artie and crew who take great care of their customers and know what they're doing. More
by Jessnd11
