Klaben Ford Lincoln - Service Center

Now I'm Happy, I love Klaben I called one day shortly after Christmas 2014 very upset because my car wouldn't start again. I had been dealing with Kim for a long time with car th I called one day shortly after Christmas 2014 very upset because my car wouldn't start again. I had been dealing with Kim for a long time with car that whenever it got cold the battery would die. Seemed as though I couldn't do anything right with it. I begged to Kim to get me a salesman that would give me a good deal on a good car. She introduced me to Mike Cooney through Richard Klaben. They fit me into a car I liked and I have been very happy and bring my car only to Klaben Ford for all its services. More

Simple as a headlight - Extraordinary Service!! Today my vehicle needed something very simple....a burned out headlight needed replaced, and the lights for my plates. Brandon Brinko went far and be Today my vehicle needed something very simple....a burned out headlight needed replaced, and the lights for my plates. Brandon Brinko went far and beyond! He happened to be with my fiance' when I informed my fiance' I needed to replace my bulb and thought I could do it myself (you have to be handy when you're a mom of 2 girls). Brandon recommended that i contact Pat Sandy at Quick Lane to assist me. Brandon actually met me at Quick Lane and helped me get set up with all that I needed. The staff at Quick Lane was amazing and so sweet and helpful and fixed my car quickly!! I highly recommend Brandon Brinko to everyone I meet...and after today i also recommend Pat Sandy at Quick Lane for car service!. Brandon is so knowledgeable with vehicles, he is sweet and courteous and very personable. He makes sure that you are getting what you need, and making sure you are satisfied every step of the way! He is a phenomenal person! He is always there for any needs one might have! If ever you need to purchase a vehicle, Brandon should be the one you go to! If ever you need service, Quick Lane is the place! More

Oil Change Great experience, as always. Was in and out in no time. The people there are so friendly and fair...plus I got to use their wi-fi and get work done wh Great experience, as always. Was in and out in no time. The people there are so friendly and fair...plus I got to use their wi-fi and get work done while I waited. Would absolutely recommend! More

They made it right. A while back I posted a negative review regarding the service department and how they damaged my new vehicle during a repair. Since that time, they ha A while back I posted a negative review regarding the service department and how they damaged my new vehicle during a repair. Since that time, they have not only fixed the vehicle, but have gone above and beyond to inform me of any work that should be done and to make sure that I'm satisfied with the work. They are taking measures to improve their service and it shows. Ever since the incident, they have treated me fairly and with respect. My vehicle looks great now too! More

the drive from Mentor was well worth it. Good service! Don Xu was very professional and helpful. Listened to my concerns and even offered shuttle service if needed (which I didn't). Very good experience Don Xu was very professional and helpful. Listened to my concerns and even offered shuttle service if needed (which I didn't). Very good experience More

Oil change. Check cooling system. I stopped last week to have cooling checked, because the light came on. They were very concerned and added coolest. I made appointment for oil chang I stopped last week to have cooling checked, because the light came on. They were very concerned and added coolest. I made appointment for oil change, and when I brought it back they checked the coolant again and it was OK. More

Repair under warranty They were able to schedule around my schedule. I also got a rental through them and had no problems. We picked our car up after hours and some of the They were able to schedule around my schedule. I also got a rental through them and had no problems. We picked our car up after hours and some of the guys from the shop were in the parking lot talking (off the clock). Asked if we needed anything and we said no thank you. Then my car had the plastic on the seat still. The one gentleman put his lunch bag down and came over and took it from me and threw it away and apologized. We didn't mind but were surprised and impressed these gentlemen went out of their way even though they didn't have to. Just shows the care and its greatly appreciated. More

Business Traveler with Brake Trouble I have a 2009 Lincoln MKZ. I am from Indiana and I was doing business in the Kent, OH area. I started having brake noise and I went to Klaben to have I have a 2009 Lincoln MKZ. I am from Indiana and I was doing business in the Kent, OH area. I started having brake noise and I went to Klaben to have it investigated. I had recently had brake work done at my home dealership in Indiana. I asked Service Advisor Anthony Wilson to please rush my work as I had business appointments to get to. I also asked them to please document the problems they find as best they can so that I would have something to present to my home dealership to possibly get a refund for my costs at Klaben for the repairs that had to be done to fix the shoddy work done at my home. They did both in a very professional manner explaining the causes of the problems and even showing (and boxing some to take with me) the reasons why my brakes weren't working properly. They fixed the problem and got me off on my way with the needed paperwork. Friendly, accommodating and professional with good coffee, fruit and donuts in the waiting area. Anthony communicated very well through the whole process and is an excellent gentleman. More