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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,376 Reviews

5,376 Reviews of Klaben Ford Lincoln - Service Center

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November 17, 2016

Routine service Service was exceptional and my vehicle was thoroughly checked out. Staff was friendly and professional and I also found the waiting room to be clean. More

by trevaniabethune
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Wilson
November 17, 2016

Great work, happy with service. Service 13,000 miles, oil change etc. We have been with Klaben for over 26 years. We had Chrysler Town and Country till we bought the Escape . Very More

by jan.persons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2016

Great Service! We had a bad accident in which our front driver's side tire and rim were damaged beyond repair. The service center put me in touch with the body shop More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Workman, Kyle Sott
November 15, 2016

Service & repair on Ford Fiesta Very good service, team was welcoming and very well explained the work done. Not pushing for more than needed. Customer service called as soon as wor More

by eysiolud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2016

Excellent This review was very easy to write. Quick, effective, efficient, well planned and easy. Well done. A rental car was made available to me and it gre More

by DIANASl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2016

Trans Eric and team were excellent. Kept me informed. Loaner car was good. Fixed car quickly. Clean service center. Friendly efficient. Listened. Wiill come More

by PSTOCKER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny King, Eric Dyer
November 14, 2016

Works Oil Change I typically have really good experiences at Klaben in Kent. I bought my car there and go there regularly for oil changes and some services. I waited a More

by ncorll
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe French
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Sott
Nov 14, 2016 -

Klaben Ford Lincoln responded

Thank you for taking the time to submit this review. Your comments are very important to all of our team members. I'm sorry we didn't provide you with timely service. You're right, 2 hours is too long. I'm very sorry if we added stress to your day. Thank you for speaking with our service adviser Joe French today. Joe truly wants to provide excellent service to our customers and was very concerned that you weren't completely satisfied with your recent service visit. I'm glad Joe was able to provide you with a solution that will make future service visits more convenient. Thank you for your patronage and we look forward to seeing you in the future. Carl Bujorian Service Director Klaben Ford Lincoln, Inc. cbujorian@klaben.com 330-593-6722

November 13, 2016

Regular service MKX needed the service. I was glad they could schedule this at my convenience. I do like that the Lincoln service is free, and a loaner car is availa More

by BDARRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter
November 12, 2016

mustang service as always service was a breeze, done right and quickly.Mona does a great job each and every time I bring "my baby" to get worked on.!!! More

by 4grams68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2016

Service Great service. I was taken home and was able to wait there. My sister took me back after hours and I picked up my car then. More

by HEIDIP251
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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