Klaben Ford Lincoln - Service Center

New truck My new truck was turned over to me very smoothly on delivery. Service appointment for first oil change has already been made. Thanks Again--Klaben For My new truck was turned over to me very smoothly on delivery. Service appointment for first oil change has already been made. Thanks Again--Klaben Ford More

Very Personable This past month has been a whirlwind of appointments for my Escape. I originally took it in for coolant problems, which was a story in itself. Then, t This past month has been a whirlwind of appointments for my Escape. I originally took it in for coolant problems, which was a story in itself. Then, that led to other car problems which ended up at the Klaben service center a few times - and that was frustrating and inconvenient. During the entire time, the staff at Klaben, including Rich Klaben himself, helped me through it. They included a few incentives along the way which made the process run smoothly. They also picked up my Escape from my work (and dropped it off after the service was done) when it was having problems and the staff knew I couldn't find the time to come in. This was very convenient! Tom Alcorn (service manager) was very personable and easy to work with because he was patient and took his time understanding the issues. Mona Crooks was also a great service person, for she helped me in the very beginning of the process. The end was result of service was fantastic and I recommend Klaben. I want to thank each of these people for their kindness and understanding! More

Repair gas leak Very satisfied with repair that was recommended by Patrick Sandy. Need gas lines replaced but unable to do so right now-possibly in near future. Very satisfied with repair that was recommended by Patrick Sandy. Need gas lines replaced but unable to do so right now-possibly in near future. More

problem taken care of the first time I have dealt with other dealers before and have not been satisfied I bring my car in here and the problem is taken care of the first time I have dealt with other dealers before and have not been satisfied I bring my car in here and the problem is taken care of the first time More

On time, on target at Klaben Ford Lincoln The service team, communicated during the process, and did not come back with any unexpected surprises. The people were professional, courteous and e The service team, communicated during the process, and did not come back with any unexpected surprises. The people were professional, courteous and extremely helpful. They made the experience positive and were great. More

recall and oil change I had to bring my Escape in for a recall and needed an oil change. Eric was very helpful and really friendly. I was thrilled to find out I was entit I had to bring my Escape in for a recall and needed an oil change. Eric was very helpful and really friendly. I was thrilled to find out I was entitled to a loaner and didn't have to wait. Eric also helped showed me how to use my phone as I am technically challenged. And the imagine my delight when I learned y visit didn't cost me a thing!! More

tire losing pressure Kim is so great and the service is too. The boss has put together a great team. I always use your service. I am always happy when I leave. Kim is so great and the service is too. The boss has put together a great team. I always use your service. I am always happy when I leave. More

Great service I am very pleased with the high level of service that I received from all the folks at Klaben Ford. The parts dept. and service dept provided an estim I am very pleased with the high level of service that I received from all the folks at Klaben Ford. The parts dept. and service dept provided an estimate ahead of my appointment. The parts dept worked to find the best options and price. The estimate was accurate and the repairs were made quickly. More

Quick and Easy with outstanding results The experience here was very good for my first time getting my vehicle serviced. Being from out of the area I was able to get the help I needed in a e The experience here was very good for my first time getting my vehicle serviced. Being from out of the area I was able to get the help I needed in a environment unfamiliar to me. More